Customer Service Coordinator

3 days ago


Dubai, Dubai, United Arab Emirates Covanta Full time

About the Role

The Customer Service Representative is responsible for coordinating customer appointments for waste deliveries to Covanta facilities in a timely and efficient manner. This includes working closely with the facility, customer, and transporter to ensure the delivery of acceptable material at the scheduled time.

Benefits:

  • Competitive pay and rewarding careers
  • No-cost basic life and AD&D insurance, as well as supplemental employee life and AD&D and dependent life options
  • Industry-leading retirement plan
  • Employee Assistance Program (EAP)
  • Round-the-clock support through our Health Advocate partnership
  • Career development and mentorship
  • Educational assistance to help you invest in your future

Responsibilities:

  • Receive and process customer scheduling requests via phone, email, or fax
  • Profile wastes into Chemtron, Covanta, and/or alternate disposal facilities and follow/manage the profile through the approval process
  • Answer 100-150 incoming calls per week in a professional, accurate, timely, and courteous manner
  • Work closely with facility personnel to ensure customers follow delivery guidelines and requirements
  • Prepare Non-Hazardous labels, manifest, and other required paperwork that must accompany each load
  • Solicit transportation and service requests for customers delivering within the United States, Canada, and Puerto Rico
  • Handle special projects assigned by Manager

Requirements:

  • Proven customer service skills (2-4 years' experience) required to create, maintain, and enhance customer relationships
  • Excellent written and oral communication skills are a requirement
  • Detail-oriented and handles stressful situations well
  • Must be proficient with productivity software (i.e., Intermediate Microsoft Excel, Word, Outlook, and CRM)
  • Undergraduate degree preferred
  • Valid State Driver's License required


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