Customer Service Representative

1 week ago


Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Majid Al Futtaim Properties. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a positive experience for our customers.

Key Responsibilities
  • Customer Service
    • Assist customers with clear directions and information.
    • Answer queries and perform duties as assigned.
    • Maintain a positive, polite, and professional attitude.
  • Complaint Resolution
    • Resolve customer complaints with courtesy and professionalism.
    • Escalate necessary complaints to supervisors or stakeholders.
  • Tenant and Retailer Coordination
    • Develop professional relationships with tenants and retailers.
    • Coordinate with tenants to resolve customer complaints.
  • Inventory and Gift Card Management
    • Maintain accurate inventory levels.
    • Follow AMBU Finance procedures.
    • Execute Gift Card program in assigned operating assets.
  • Services and Lost and Found
    • Assist customers with services like car cleaning and valet services.
    • Facilitate customers with lost and found items.
  • Mall Appearance and Maintenance
    • Ensure the assigned shopping malls are clean and well-maintained.
    • Report any problems or concerns to supervisors.
  • Marketing and Promotions Support
    • Facilitate AMBU Marketing in smooth running of mall promotions.
    • Actively promote promotional activities to customers.
Requirements
  • Excellent customer service skills.
  • Ability to work in a fast-paced environment.
  • Strong communication and problem-solving skills.
  • Ability to maintain accurate records and inventory levels.


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