Customer Service Coordinator
3 weeks ago
Job Summary
Somerset NHS Foundation Trust is seeking a highly organized and detail-oriented individual to join our team as a CGU Administrator. In this role, you will provide administrative support to our teams, ensuring the smooth operation of our services.
Key Responsibilities
- Provide exceptional customer service to patients, staff, and external partners, responding to queries and concerns in a timely and professional manner.
- Manage departmental correspondence, including printing, posting, and distributing mail, as well as monitoring email inboxes.
- Receive and send faxes and emails on behalf of the teams/service.
- Take accurate messages and maintain a high level of confidentiality.
- Use initiative to resolve queries and problems from patients and staff before escalating to the line manager.
- Provide clerical support for NHS and private clinics.
Requirements
- Good standard of general education to GCSE level, with a strong focus on English and mathematics.
- Competency in Microsoft Excel, Word, and Outlook.
- Experience of working in a team environment, preferably in an administrative or customer-focused setting.
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