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Customer Service Coordinator

2 months ago

Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time

About PrecisionHire Solutions

We are a leading provider of innovative solutions for businesses, and we are seeking a highly skilled Customer Service Coordinator to join our team.

Job Summary

The Customer Service Coordinator will be responsible for delivering exceptional customer service and support to our clients, ensuring timely and efficient resolution of inquiries and issues.

Key Responsibilities

  • Customer Service
    • Respond to customer inquiries and resolve issues in a timely and professional manner
    • Provide accurate and helpful information to customers, ensuring their needs are met
  • Order Processing
    • Process and coordinate all orders received via mail or otherwise, following existing company policies and procedures
    • Check incoming stocks of seasonal products against orders on the system, create delivery forms, and forward details to the Warehouse
  • Inventory Management
    • Check stock provisions of open orders and follow up on pending blocked orders
    • Keep the order book up-to-date reflecting customer cancellations, purchase drops, etc.
  • Reporting and Analysis
    • Prepare Monthly OOH, Cancellations, Shortages, Freight, Inventory Valuation, and Physical Inventory reports
    • Prepare Daily Order Fulfilment report in the sales order period
  • Collaboration and Communication
    • Provide assistance and support to internal partners, including Sales, Marketing, Finance, and Operations representatives
    • Coordinate cross-functional collaboration with Sales, Marketing, Warehouse, and Finance departments towards common goals set by the organization

Requirements

  • Education
    • University Degree
  • Experience
    • Minimum 1-2 years of experience in sales and/or customer service
  • Skills
    • Strong customer service focus
    • Excellent communication skills and a proven ability to develop long-lasting relationships with key accounts
    • Ability to contribute to a team environment where performance is measured
    • Experience in working under pressure to meet deadlines and conflicting priorities
    • Strong Microsoft Office skills
    • Team player with a high level of collaboration
    • Excellent command of the English language
    • Experience in SAP preferred but not mandatory

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.