Customer Service Coordinator

2 days ago


Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time
Job Title: Customer Service Coordinator

We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at PrecisionHire Solutions. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring seamless order processing and coordination.

Key Responsibilities:
  • Deliver high-quality customer service through timely and efficient responses to inquiries and correspondence
  • Process and coordinate all orders received via mail or otherwise, adhering to company policies and procedures
  • Verify incoming stocks of seasonal products against orders on the system and create delivery forms
  • Monitor and follow up on pending blocked orders
  • Keep order books up-to-date, reflecting customer cancellations and purchases
  • Process customer shipment claims and return requests in accordance with company policies
  • Provide support to internal partners, including Sales, Marketing, Finance, and Operations representatives
  • Transfer seasonal orders to SAP, set customer discounts, and determine net order amounts
  • Work towards independent and team KPIs to improve business standards, service levels, and financial results
  • Coordinate across-functional collaboration with Sales, Marketing, Warehouse, and Finance departments
  • Manage ad-hoc projects and reports as required by the line manager
  • Prepare monthly reports on OOH, cancellations, shortages, freight, inventory valuation, and physical inventory
  • Ensure accurate invoicing of packed shipments in SAP
Requirements:
  • Minimum 1-2 years of experience in sales and/or customer service
  • Strong customer service focus and excellent communication skills
  • Ability to work under pressure to meet deadlines and conflicting priorities
  • Strong Microsoft Office skills and experience in SAP (preferred but not mandatory)
  • Team player with high-level collaboration and excellent command of the English language


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