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Customer Service Coordinator
2 months ago
Precision Hire Solution is seeking a highly skilled and experienced Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Customer Service
- Respond to customer inquiries and resolve issues in a timely and efficient manner.
- Provide accurate and helpful information to customers regarding our products and services.
- Order Processing
- Process and coordinate all orders received via mail or otherwise following existing company policies and procedures.
- Check incoming stocks of seasonal products against the respective orders on the system, create delivery forms, and forward details to the Warehouse.
- Inventory Management
- Check stock provisions of open orders and follow up pending blocked orders.
- Keep order book up to date reflecting customer cancellations, purchase drops, etc.
- Reporting and Analysis
- Prepare Monthly OOH Cancellations, Shortages, Freight, Inventory Valuation, and Physical Inventory reports.
- Prepare Daily Order Fulfilment report in sales order period.
- Team Collaboration
- Coordinate a cross-functional collaboration with Sales, Marketing, Warehouse, and Finance department towards common goals set by the organization.
- Minimum 12 years of experience of sales and/or customer service.
- Strong customer service focus and excellent communication skills.
- Ability to contribute to a team environment where performance is measured.
- Experience in working under pressure to meet deadlines and conflicting priorities.
- Strong Microsoft Office skills are essential.
- Team Player with high level of collaboration.
- Excellent command of English language.
- Experience in SAP preferred but not mandatory.
Precision Hire Solution is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing a fair and inclusive recruitment process and a positive work environment for all employees.
