Customer Service Coordinator
2 weeks ago
About PrecisionHire Solutions
We are a leading provider of innovative solutions for businesses, and we are seeking a highly skilled Customer Service Coordinator to join our team.
Job Summary
The Customer Service Coordinator will be responsible for delivering exceptional customer service and ensuring seamless order fulfillment processes. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Customer Service
- Respond to customer inquiries and resolve issues in a timely and efficient manner
- Provide accurate and helpful information to customers
- Escalate complex issues to senior team members as needed
- Order Fulfillment
- Process and coordinate all orders received via mail or otherwise
- Verify incoming stocks of seasonal products against orders on the system
- Check stock provisions of open orders and follow up on pending blocked orders
- Reporting and Analysis
- Prepare and submit reports on order fulfillment, customer service, and other key performance indicators
- Analyze data to identify trends and areas for improvement
- Team Collaboration
- Work closely with internal partners, including Sales, Marketing, Finance, and Operations teams
- Collaborate with cross-functional teams to achieve common goals and objectives
Requirements
- Education
- University degree in a relevant field
- Experience
- Minimum 1-2 years of experience in sales and/or customer service
- Skills
- Strong customer service focus and excellent communication skills
- Ability to work effectively in a team environment
- Experience with Microsoft Office and SAP is preferred
What We Offer
PrecisionHire Solutions offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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