Service Coordinator

6 days ago


Dubai, Dubai, United Arab Emirates Zahrawi Group Full time
Job Title: Service Coordinator

Zahrawi Group, a leading healthcare company in the GCC region, is seeking a highly skilled Service Coordinator to join its team.

Job Summary:

The Service Coordinator will be responsible for providing exceptional customer service to existing customers by addressing their service inquiries and ensuring smooth transactions of service operations.

Key Responsibilities:

  1. Inventory Management: Monitor and manage the inventory of spare parts on a regular basis to ensure timely delivery of services.
  2. Service Inquiry Support: Assist Service Engineers with service inquiries from customers and provide timely updates on service schedules.
  3. Customer Database Management: Maintain accurate records of customer instruments, contracts, and service history.
  4. Administrative Support: Perform administrative tasks such as filling records, maintaining weekly reports, and reporting to the Line Manager.
  5. Document Preparation: Prepare necessary documents for new installations to ensure customer satisfaction.
  6. Transaction Monitoring: Coordinate with Sales and Accounts Departments to monitor transactions for spare parts orders, invoicing, and payments.
  7. Job Order Progress: Monitor the progress of job orders and service contracts.

Requirements:

Qualification: Bachelor's Degree

Experience: 3-4 years

Skills: FANR, Nuclear Medicine, Supply & Demand Planning, Regulatory Affairs

Additional Details: Candidates should be based in the UAE and willing to move to Company visa.



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