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Spa Operations Manager

2 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Anantara Hotels & Resorts Full time

About the Role:

Anantara Hotels & Resorts is seeking a highly skilled and experienced Spa Manager to join our team. As a key member of our luxury hospitality brand, you will be responsible for leading the day-to-day operations of our spa, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities:

  • Guest Experience: Demonstrate a genuine passion for delivering outstanding customer service, ensuring every guest feels valued and cared for.
  • Team Leadership: Motivate and inspire a high-performing team, fostering a culture of care and service excellence.
  • Operational Excellence: Develop and implement effective operational strategies, policies, and procedures to drive efficiency and profitability.
  • Financial Management: Manage spa inventory, maintain accurate records, and ensure compliance with audit standards.
  • Marketing and Sales: Promote and sell spa programs to guests, upsell and cross-sell services, and analyze market trends to maintain a competitive advantage.
  • Training and Development: Develop and implement training plans, conduct hands-on training, and review guest feedback to drive continuous improvement.
  • Collaboration: Liaise with internal and external stakeholders to ensure seamless operations and exceptional guest experiences.

Requirements:

  • Education: Bachelor's Degree in Business or Hospitality Management.
  • Experience: Three years of experience in a similar role in a 5-star spa with a multicultural team.
  • Skills: In-depth knowledge of spa therapy, strong financial acumen, excellent communication and leadership skills, and proficiency in spa management software and Microsoft Office Suite.