Club Operations Manager
3 weeks ago
We are seeking a highly skilled and experienced Assistant Manager to join our team at Club Millesime. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of the club, ensuring that our high standards of service and quality are consistently met.
Key Responsibilities:- Operations Management: Oversee the smooth operation of the Club Millesime, including the butler service, to ensure that our guests receive exceptional service and a memorable experience.
- Team Leadership: Lead and motivate the Club Millesime team to deliver outstanding service and achieve our business objectives.
- Guest Experience: Ensure that all guests enjoy their stay and receive the finest personal service, with a focus on creating memorable experiences.
- Communication: Act as a representative of the Management, handling guest complaints and issues in a professional and courteous manner.
- Reporting: Maintain accurate records of guest comments and complaints, and provide regular updates to the Senior Management.
Requirements:
- Proven experience in a similar role, with a strong background in operations management and team leadership.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and experienced team.
- Professional development and training opportunities.
- A fun and supportive work environment.
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