Club Operations Manager

3 weeks ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time
Job Title: Assistant Manager Club

We are seeking a highly skilled and experienced Assistant Manager to join our team at Club Millesime. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of the club, ensuring that our high standards of service and quality are consistently met.

Key Responsibilities:
  • Operations Management: Oversee the smooth operation of the Club Millesime, including the butler service, to ensure that our guests receive exceptional service and a memorable experience.
  • Team Leadership: Lead and motivate the Club Millesime team to deliver outstanding service and achieve our business objectives.
  • Guest Experience: Ensure that all guests enjoy their stay and receive the finest personal service, with a focus on creating memorable experiences.
  • Communication: Act as a representative of the Management, handling guest complaints and issues in a professional and courteous manner.
  • Reporting: Maintain accurate records of guest comments and complaints, and provide regular updates to the Senior Management.

Requirements:

  • Proven experience in a similar role, with a strong background in operations management and team leadership.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and experienced team.
  • Professional development and training opportunities.
  • A fun and supportive work environment.


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