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Restaurant Operations Manager

2 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full time

Key Responsibilities:

Team Leadership:

  • Supervise and lead the F&B team, providing guidance, training, and support.
  • Assign duties and responsibilities to team members to ensure smooth operations.
  • Foster a positive work environment and promote teamwork and collaboration.

Guest Service:

  • Ensure that all guests receive prompt, courteous, and professional service.
  • Address and resolve guest complaints and issues efficiently.
  • Maintain a strong presence on the floor, interacting with guests to enhance their dining experience.

Operational Management:

  • Oversee the setup, operation, and closing procedures of the restaurant.
  • Monitor and maintain cleanliness, hygiene, and safety standards in the dining area.
  • Ensure that all equipment and facilities are in good working condition.

Order and Inventory Management:

  • Coordinate with the kitchen and bar to ensure timely and accurate delivery of orders.
  • Assist in managing inventory levels, placing orders, and receiving supplies.
  • Monitor stock levels and minimize waste.

Training and Development:

  • Conduct training sessions for new hires and ongoing training for existing staff.
  • Ensure team members are knowledgeable about menu items, specials, and promotions.
  • Provide feedback and coaching to improve performance and service standards.

Reporting and Documentation:

  • Maintain accurate records of daily operations, including sales, expenses, and guest feedback.
  • Prepare and submit reports to the F&B Manager as required.
  • Assist in budgeting and financial planning for the F&B department.

Qualifications:

  • Excellent communication and organizational skills.
  • Two years of experience as a waiter.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible and reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.

Remote Work:

No

Employment Type:

Full-time