Spa Operations Director

3 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

Key Responsibilities:

• Establish and maintain the highest standards of spa etiquette and service in all interactions with guests and staff.

• Consistently implement spa business objectives, ensuring alignment with operations, finance, human resources, marketing, and health & safety.

• Execute business objectives and communicate them effectively to all employees, while maximizing financial and marketing opportunities.

• Hire, train, and manage team members to be accountable for their actions and conversant in business objectives.

• Monitor activities and issues daily, maintaining current knowledge of spa services, pricing, offerings, schedules, specials, and competitive spas.

• Set the example by using proper etiquette and professionalism at all times, seeking opportunities to suggest new and enhanced guest experiences, encourage positive staff behavior, and direct effectively.

• Communicate housekeeping and maintenance needs to relevant departments and ensure they are actioned, assisting team members where needed in all aspects of business operations.

• Practice methods that comply with health and hygiene guidelines, ensuring cleanliness meets Standard Operating Procedures in all spa areas.



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