Customer Service Operations Supervisor
3 weeks ago
Job Title: Customer Service Operations Supervisor
Company: Precision Hire Solution
Job Purpose: To lead, mentor, and energize a team of Customer Service Representatives to meet objectives and improve overall departmental efficiency.
Job Responsibilities:
- Inspire and direct a team of representatives within the contact centre, emphasizing sales strategies, operational systems, and product expertise.
- Manage daily operations of the team to guarantee exceptional customer service experiences.
- Ensure compliance with sales regulations and contact centre protocols, holding regular meetings to communicate updates.
- Assess team performance and conduct disciplinary measures as necessary, offering constructive feedback and establishing growth plans.
- Address customer grievances and propose corrective measures.
- Facilitate on-the-job training, effectively assign tasks, and identify areas for skill enhancement for ongoing development.
- Evaluate employee satisfaction and recommend initiatives for improvement.
Qualifications & Experience: A minimum of 3 years in Customer Service and Call Centre environments is required. Familiarity with contact centre operations, airline industry practices, and standard fare and ticketing procedures is essential. Strong knowledge of reservation systems and excellent interpersonal skills are mandatory.
Salary & Benefits: This leadership position offers a competitive tax-free salary, travel perks, leave benefits, healthcare coverage, transportation allowances, life insurance, and additional advantages.
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