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Operations Supervisor

3 months ago

Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full time

Join our team as an Operations Supervisor. As an Operations Supervisor, you will play a crucial role in providing outstanding service and authentic hospitality. You will oversee daily operations, ensuring that our team delivers a memorable experience for every guest. Your leadership will be vital in maintaining high standards and fostering a positive environment for both staff and customers.

Key Responsibilities:

- Supervise all staff on duty, ensuring adherence to operational standards.

- Conduct thorough inspections of equipment at the start and end of each shift, reporting any issues to management.

- Hold daily pre-shift meetings with front-of-house staff to align on expectations.

- Address and resolve any complaints from guests and team members, including technical issues and service inquiries.

- Manage daily operations, including event coordination and staff assignments, to uphold our service standards.

- Mentor and develop team members, identifying potential leaders for future growth.

- Oversee opening and closing procedures to ensure the venue is clean and ready for guests.

- Maintain in-depth knowledge of our systems and services to effectively assist customers.

- Take ownership of guest satisfaction and ensure a fun atmosphere for all visitors.

- Coordinate league events and serve as the primary contact for inquiries related to these activities.

- Manage financial audits and ensure compliance with operational policies.

- Lead the team in scheduling, training, and ensuring adequate staffing levels.

- Monitor inventory levels to guarantee the business is well-stocked.

- Drive the team to achieve financial objectives while maintaining exceptional service quality.

- Host special events, ensuring personalized service for all attendees.

- Foster team morale through engaging activities and promote a healthy competitive spirit.



Qualifications:

Essential Skills:

- Experience in hospitality or service roles is preferred but not mandatory.

- Energetic and enthusiastic demeanor.

- Positive attitude and strong work ethic.

- Ability to thrive in a fast-paced environment and collaborate effectively with a team.

- Physical capability to stand, walk, and bend for extended periods.

- Willingness to obtain necessary certifications and licenses.

- Excellent verbal and written communication skills.

- Ability to lift up to 50 lbs.

- Proactive approach to anticipating guest needs.

- Flexibility to work various shifts and schedules.