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Customer Service Representative

2 months ago

Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Majid Al Futtaim. As a key member of our Customer Service team, you will be responsible for providing exceptional service to our customers, ensuring a smooth and enjoyable experience for all visitors to our shopping centers.

Key Responsibilities
  • Customer Service Expertise: Provide clear directions, information on mall events and activities, and answer customer queries in a professional and courteous manner.
  • Operational Excellence: Ensure the smooth day-to-day operation of the Customer Service Information Desk, maintaining up-to-date knowledge of mall services, amenities, and promotional activities.
  • Team Collaboration: Work closely with the Supervisor and Team Leader to achieve customer service goals and objectives, adhering to established processes and procedures.
  • Customer Complaint Resolution: Handle and resolve customer complaints in a timely and professional manner, escalating complex issues to the Customer Service team leader or relevant stakeholders as needed.
  • Visual Merchandising: Maintain a high level of personal grooming and adhere to the company's established grooming and professional attire standards to promote Majid Al Futtaim's image.
Requirements
  • Excellent Communication Skills: Ability to communicate effectively with customers, colleagues, and stakeholders in a professional and courteous manner.
  • Problem-Solving Skills: Ability to resolve customer complaints and issues in a timely and professional manner.
  • Attention to Detail: Ability to maintain accurate records and information, ensuring a high level of customer satisfaction.
  • Teamwork and Adaptability: Ability to work collaboratively with the team to achieve customer service goals and objectives, adapting to changing circumstances and priorities as needed.