Operations Supervisor

4 weeks ago


Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full time

Join our team as an Operations Supervisor. The Operations Supervisor is committed to providing outstanding service and authentic hospitality. This role involves taking charge in the venue and possessing comprehensive knowledge of our offerings while being personable, engaging, and entertaining. The Operations Supervisor ensures that every guest enjoys a remarkable experience during their visit. Team members report directly to the Assistant General Manager.

Key Responsibilities:

1. Oversee all personnel on duty, ensuring they perform their roles effectively.

2. Conduct inspections of all equipment at the start and end of shifts, reporting any issues or repair needs to the General Manager.

3. Hold pre-shift meetings with front-of-house staff on a daily basis.

4. Address and resolve guest and employee complaints, including technical issues and service-related inquiries.

5. Manage daily operations, including simulator assignments and events, while guiding staff to maintain high standards.

6. Mentor and develop team members, identifying key talent for future leadership opportunities.

7. Supervise opening and closing procedures to ensure the venue is clean and ready for guests.

8. Maintain in-depth knowledge of simulator functions and troubleshooting techniques.

9. Handle all customer requests with expertise in our booking systems.

10. Take pride in ensuring each guest has an enjoyable experience at our venue.

11. Oversee all aspects of league night management, serving as the primary contact for staff and guests regarding league inquiries.

12. Assist in coordinating league payments and team schedules.

13. Manage weekly league nights, fostering an inclusive and competitive environment.

14. Ensure a positive customer experience and that all services for events are delivered effectively, promoting repeat business and referrals.

15. Act as the onsite lead during events, welcoming guests, preparing the venue, and resolving any issues or complaints.

16. Conduct financial audits and spot checks to prevent misuse.

17. Lead the departmental team in scheduling, vacation planning, and training to ensure adequate staffing and optimal performance.

18. Maintain inventory levels to ensure the business is fully stocked.

19. Drive the team to meet financial objectives while upholding high standards.

20. Host VIP events, ensuring personalized service by knowing guests' preferences.

21. Foster team morale through engaging team-building activities and encourage healthy competition.



Qualifications:

Preferred Qualifications:

- Experience in hospitality or service roles is encouraged but not mandatory.

- Energetic and enthusiastic demeanor.

- Positive, can-do attitude.

- Ability to thrive in a fast-paced environment and collaborate with a team.

- Capability to stand, walk, and bend for extended periods.

- Ability to obtain necessary licensing and certifications.

- Strong verbal and written communication skills.

- Capacity to lift up to 50 lbs.

- Proactive in anticipating guest needs.

- Flexibility to work various shifts and schedules.



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