Customer Service Support Officer
3 months ago
Customer Service Support Officer
**Role**:Customer Servicer Support Officer
**Location**: Dubai - Emaar Business Park
**Role Purpose**:
Deliver Excellent customer service in accordance with agreed standards.
**Key Accountabilities of the role**:
- Opening and closing applicant on time. Ensure proper implementation and
- up with timely.
- Perform efficient troubleshooting of issues.
- Ensure TAT is adhered to and where possible exceed customer expectations.
- Co-ordinate and liaise with other departments in a professional manner.
- Participate in regular review and development meeting with key stakeholders.
- Prepare and provide monthly report.
- Ensure compliance with bank policies.
- Keeping a record and details of actions taken.
- Supporting customer service agents.
- Provides technical help to colleagues if required.
- Ensure compliance with bank policies.
- Perform other task specified by management.
**Specialist Skills / Technical Knowledge Required for this role**:
- Display flexibility in dealing with other team members.
- Good data processing skills.
- Good problem-solving skills.
- Excellent communication skills.
- Excellent Decision-making skills.
**Previous experience required (if any)**
- Previous banking experience in similar role.
- Knowledge of regulated financial services and banking industries.
- Detailed understanding of asset product.
- In depth understanding of the internal process, procedures and internal systems.
Job ID 300002260464831
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