Customer Service Officer

6 months ago


Dubai, United Arab Emirates National Polystyrene Packaging Factory Full time

**COMPANY**: _CLEENOL MIDDLE EAST GENERAL TRADING_

**PURPOSE**:
The purpose of the customer service designation is to ensure exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support to clients. This role plays a crucial part in maintaining positive relationships with customers and promoting the company’s services.

**QUALIFICATION**:

- Bachelor degree or equivalent.
- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using customer service software and Microsoft Office Suite, accounting & operations softwares.
- Excellent comprehension skills & Communication skills (written & Verbal).
- Ability to work collaboratively in a fast-paced environment.

**KEY RESPONSIBILITIES**:

- Attends to all sales enquiries via all means of communications; the main point of contact for all sales/service enquiry-related.
- Prepare sales Quotations, sales proposals and supply agreement.
- Plans, coordinates and schedules contractual services according to agreement with both the operations team & the client.
- Monitors & documents the process of service execution.
- _**Order Processing**_: Manage service requests, schedule appointments, and coordinate with the operations team to ensure timely delivery of services.
- _**Complaint Resolution**_: Investigate and resolve customer complaints promptly and professionally, aiming to achieve a high level of customer satisfaction.
- _**Documentation**_: Maintain accurate records of customer interactions and transactions using the company’s CRM system.
- _**Feedback Collection**_: Gather feedback from customers to identify areas for improvement and relay this information to the management team.
- _**Cross-functional Collaboration**_: Collaborate with other departments such as operations, sales, and marketing to ensure seamless service delivery and consistent messaging.

**OTHER SCOPE & SKILLS**:

- _**Empathy**_: Ability to understand and empathize with customers’ concerns while maintaining a professional demeanor.
- _**Time Management**_: Efficiently manage multiple tasks while prioritizing urgent matters.
- _**Service Knowledge**_: Acquire a comprehensive understanding of the company’s cleaning and environmental services to effectively address customer queries.
- _**Conflict Resolution**_: Skill in de-escalating tense situations and finding amicable solutions for both the company and the customer.

Application Question(s):

- What is your salary expectation?
- What is your current Visa Status?

**Experience**:

- customer service: 3 years (required)



  • Dubai, United Arab Emirates Altius Customer Service Full time

    *Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...

  • Customer Service

    1 week ago


    Dubai, United Arab Emirates SMART SERVICE STATION Full time

    A reputable company active in the garage and automotive services sector is looking to hire a committed individual with excellent communication skills and experience in a garage environment to join our customer service team. The required qualifications and responsibilities for this position are as follows: **Required Qualifications**: - **Excellent...


  • Dubai, United Arab Emirates Eteen Logistic Service Full time

    **Job Overview**: As a Customer Service Representative, you will play a key role in ensuring our clients have a positive experience with our shipping services. You will be responsible for addressing customer inquiries, resolving issues, providing tracking information, and ensuring all shipments are processed accurately and efficiently. **Key...

  • Customer Service

    6 months ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Providing introductory information to new customers - Ensuring that customers are satisfied with services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer...

  • Relationship Officer

    6 months ago


    Dubai, United Arab Emirates CARD SERVICE LLC Full time

    GEIB Loyalty Card Services LLC is looking for high caliber, dynamic sales professionals for credit card sales outsourcing DSA division. Job profile: Relationship Officer/ Tele Sales Officer for selling credit card Promotes and sells various liability products offered by the bank, aiming to attract low cost deposits from diverse customer segments, and...


  • Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Customer Service Officer **Role: Customer Service Officer** **Location: Dubai** **Role Purpose**: - Deliver excellent customer service in accordance with agreed standards. **Key Accountabilities of the role**: - Responsible to close customer complaints and ensure that customer is satisfied with the service provided - Ensure TAT is adhered to and where...


  • Dubai, United Arab Emirates Jawhara Jewellery Full time

    **Job Title: Customer Service Officer**: **Location: United Arab Emirates, Dubai**: ***: **Job Overview**: **Key Responsibilities**: - **Customer Service** - Handle customer queries with thorough knowledge of products and services. - Respond to customer requests and inquiries professionally and efficiently. - Resolve technical, large, or complex complaints...


  • Dubai, United Arab Emirates smart service station Full time

    **Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...


  • Dubai, United Arab Emirates M.R.S. Packaging Limited Full time

    **Company Description** M.R.S. Packaging & Food Service Limited is a customer-oriented company based in Dubai, dedicated to serving the F&B industry in the Middle East for the past 25 years. We supply fun food concession equipment and a variety of other related products and services to various entertainment venues, hotels, restaurants, airports, coffee...


  • Dubai, United Arab Emirates Iran Insurance Full time

    We are seeking a highly organized and dedicated Customer Services Officer to provide comprehensive support to our team and delivering exceptional assistance to our clients and executives while maintaining a high standard of organization and professionalism. **Key Responsibilities**: **Customer Service**: Act as the first point of contact for clients and...


  • Dubai, United Arab Emirates Iran Insurance Full time

    We are seeking a highly organized and dedicated Customer Services Officer to provide comprehensive support to our team and delivering exceptional assistance to our clients and executives while maintaining a high standard of organization and professionalism. **Key Responsibilities**: **Customer Service**: Act as the first point of contact for clients and...


  • Dubai, United Arab Emirates Zurich Insurance Full time

    **Job Summary** - Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Officer....


  • Dubai, United Arab Emirates Feedezo Consulting Full time

    **Responsibilities**: - Provide detailed information about products, services, and policies. - Resolve customer complaints and issues, escalating when necessary to ensure customer satisfaction. - Maintain accurate and detailed records of customer interactions and transactions. - Follow up with customers to ensure their needs are met and they are satisfied...


  • Dubai, United Arab Emirates VFS Global Full time

    We are seeking highly motivated Customer Service and Operations Officers to join our team. In the role, your primary responsibility will be to provide exceptional service to visa applicants and other visitors. **Job Location: Dubai & Sharjah (6 months contract)** **Key Responsibilities**: - Customer Service: Interact with visa applicants and other...


  • Dubai, United Arab Emirates Global Petroleum Full time

    We are group of companies based in Abu Dhabi, we are hiring for Customer Service Officer in Dubai as per below details. **Qualifications and Experience**: - Bachelor’s degree in any field. - Excellent communication skills. - **Must have good command on French language.**: - Minimum 2 - 3 Years of experience in similar role. - **Exchange house experience...


  • Dubai, United Arab Emirates Kcal Healthy Fast Food Full time

    **Purpose of the role**: The Client Account (Customer Service) Officer is responsible to handle the accounts of Kcal Meal Plan customers and provide them with efficient customer service. **Key Areas of Responsibilities**: - Provide help and advice to customers about Kcal’s products and services. - Investigate and solve customers' problems whilst working...


  • Dubai, United Arab Emirates Ielts With Michelle Full time

    **Responsibilities**: **Product Knowledge**: Develop a comprehensive understanding of our products and services to provide accurate and relevant information to customers. Guide customers in making informed decisions and upsell additional products or services when appropriate. **Problem Resolution**: Effectively identify and assess customer issues, working...


  • Dubai, United Arab Emirates Maestro Capital Full time

    We are a stock brokerage company who caters corporate clients and high net worth individuals. We are looking for ambitious and energetic customer service officer to coordinate and facilitate the expansion of our clientele. - Salary + High Commission - Health Insurance - Visa - Languages - English + Any of these (Arabic / Urdu / Hindi / Malayalam / Tamil /...


  • Dubai, United Arab Emirates Majid Al Futtaim Full time

    Description **JOB TITLE** Customer Service Officer - Emirati | MAF Entertainment | VOX Cinemas, Magic Planet, and Snow Abu Dhabi **ROLE SUMMARY** To perform duties required on site at a consistently high service level whilst working within guidelines of Majid Al Futtaim Entertainment's policies and procedures Location: Abu Dhabi, Ajman, Dubai and...