Customer Service Officer

6 months ago


Dubai, United Arab Emirates Kcal Healthy Fast Food Full time

**Purpose of the role**:
The Client Account (Customer Service) Officer is responsible to handle the accounts of Kcal Meal Plan customers and provide them with efficient customer service.

**Key Areas of Responsibilities**:

- Provide help and advice to customers about Kcal’s products and services.
- Investigate and solve customers' problems whilst working closely with the Team Leader.
- Responsible to keep accurate records of discussions or correspondence with customers.
- Learn about organization’s products, promotions or services and keeps up to date with changes.
- Responsible for collecting money paid by clients for meal plans and update the money collection schedule.
- Coordinate with the Nutritionists for clients’ appointments.
- Ensure that all meal plans are created accurately whilst working closely with Nutrition Officers or the in-house Nutritionist.

**Professional Requirements**:

- Bachelor’s degree or equivalent.
- At least 3 years’ experience in Customer Service.
- Excellent communication skills.

**Interpersonal Requirements**:

- Good MS Office skills.
- Good verbal and written communication skills
- Ability to act on own initiative and handle stress well.
- Excellent grooming/appearance at all times.
- Sociable with an open personality that fits the brand image.
- Commitment to developing and maintaining a premium brand.

**WHAT WE BRING TO THE TABLE**
- A fun friendly place to work and a great company culture to match. Did we mention we offer free lunches?
- An inclusive, collaborative community, where your voice will be heard, and you’ll have the opportunity to fuel your creative journey.
- The ability to really make a difference with your ideas - we’re a purpose driven company.
- A modern office environment designed to foster inspiration, creativity, and teamwork.
- A talented team of super smart (but humble) people.
- A culture committed to innovation, openness, humor, respect & motivation.

**WHO WE ARE & WHAT WE’RE ABOUT**

**1. Continuous Development**

At Kcal we’re all about being better than we were yesterday, so naturally we want you to develop your own greatest asset - YOU. We encourage everyone on our team to continuously learn and grow into the best version of themselves so they can feel empowered not only in their job, but in life in general. Because at the end of the day, when you win, we all win.

**2. Support & Collaboration**

No one does it alone and there’s nothing wrong with asking for help when it’s needed. We want everyone at Kcal to feel like they’re part of a supportive team. Because when we work together, we come up with better ideas, faster solutions, limit errors, and achieve more together.

**3. Respectful Listening**

At Kcal we believe respect should be nonnegotiable. And that it should go both ways in communicating and listening. We encourage open and honest communication while simultaneously doing our best to listen with the intention to understand and find common ground.

**4. Trust & Accountability**

Personal accountability is the best way to foster trust amongst one another. We all have responsibilities to our roles, our teams, and our customers and it’s important that we demonstrate that accountability in every task that we carry out. This ensures not only that we can deliver in our roles, but also that can excel.

**5. Innovation & Creativity**

Kcal thrives off innovation and creativity - they’re part of the DNA of what we do. And we strive to infuse them into every aspect of the company, from our brands to our culture, to our processes and finally to every bite of food our customers eat.

**6. A Passion for Healthy Living**

We walk the talk. We’re passionate about making the world a healthier place - one meal at a time We continuously encourage healthy lifestyle choices through wholesome high-quality food, and our aim is to inspire and motivate those around us to eat well and be well.

**Package**:
**Salary**: AED 4,500/Month + Performance based incentives

Additional Benefits:Medical & Annual Airfare for self

**Required language(s)**:

- English

**Job Type**: Full-time (5 days/week plus one Sunday each month)

**Salary**: AED4,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- The salary package is not negotiable. Are you willing to accept the package offered for the role?

**Experience**:

- customer service: 3 years (required)
- telephonic customer service: 2 years (required)

**Language**:

- English (required)



  • Dubai, United Arab Emirates Altius Customer Service Full time

    *Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...

  • Customer Service

    5 days ago


    Dubai, United Arab Emirates SMART SERVICE STATION Full time

    A reputable company active in the garage and automotive services sector is looking to hire a committed individual with excellent communication skills and experience in a garage environment to join our customer service team. The required qualifications and responsibilities for this position are as follows: **Required Qualifications**: - **Excellent...


  • Dubai, United Arab Emirates Eteen Logistic Service Full time

    **Job Overview**: As a Customer Service Representative, you will play a key role in ensuring our clients have a positive experience with our shipping services. You will be responsible for addressing customer inquiries, resolving issues, providing tracking information, and ensuring all shipments are processed accurately and efficiently. **Key...

  • Customer Service

    6 months ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Providing introductory information to new customers - Ensuring that customers are satisfied with services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer...

  • Relationship Officer

    6 months ago


    Dubai, United Arab Emirates CARD SERVICE LLC Full time

    GEIB Loyalty Card Services LLC is looking for high caliber, dynamic sales professionals for credit card sales outsourcing DSA division. Job profile: Relationship Officer/ Tele Sales Officer for selling credit card Promotes and sells various liability products offered by the bank, aiming to attract low cost deposits from diverse customer segments, and...


  • Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Customer Service Officer **Role: Customer Service Officer** **Location: Dubai** **Role Purpose**: - Deliver excellent customer service in accordance with agreed standards. **Key Accountabilities of the role**: - Responsible to close customer complaints and ensure that customer is satisfied with the service provided - Ensure TAT is adhered to and where...


  • Dubai, United Arab Emirates Jawhara Jewellery Full time

    **Job Title: Customer Service Officer**: **Location: United Arab Emirates, Dubai**: ***: **Job Overview**: **Key Responsibilities**: - **Customer Service** - Handle customer queries with thorough knowledge of products and services. - Respond to customer requests and inquiries professionally and efficiently. - Resolve technical, large, or complex complaints...


  • Dubai, United Arab Emirates M.R.S. Packaging Limited Full time

    **Company Description** M.R.S. Packaging & Food Service Limited is a customer-oriented company based in Dubai, dedicated to serving the F&B industry in the Middle East for the past 25 years. We supply fun food concession equipment and a variety of other related products and services to various entertainment venues, hotels, restaurants, airports, coffee...


  • Dubai, United Arab Emirates smart service station Full time

    **Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...


  • Dubai, United Arab Emirates Iran Insurance Full time

    We are seeking a highly organized and dedicated Customer Services Officer to provide comprehensive support to our team and delivering exceptional assistance to our clients and executives while maintaining a high standard of organization and professionalism. **Key Responsibilities**: **Customer Service**: Act as the first point of contact for clients and...


  • Dubai, United Arab Emirates Iran Insurance Full time

    We are seeking a highly organized and dedicated Customer Services Officer to provide comprehensive support to our team and delivering exceptional assistance to our clients and executives while maintaining a high standard of organization and professionalism. **Key Responsibilities**: **Customer Service**: Act as the first point of contact for clients and...


  • Dubai, United Arab Emirates Zurich Insurance Full time

    **Job Summary** - Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Officer....


  • Dubai, United Arab Emirates Feedezo Consulting Full time

    **Responsibilities**: - Provide detailed information about products, services, and policies. - Resolve customer complaints and issues, escalating when necessary to ensure customer satisfaction. - Maintain accurate and detailed records of customer interactions and transactions. - Follow up with customers to ensure their needs are met and they are satisfied...


  • Dubai, United Arab Emirates VFS Global Full time

    We are seeking highly motivated Customer Service and Operations Officers to join our team. In the role, your primary responsibility will be to provide exceptional service to visa applicants and other visitors. **Job Location: Dubai & Sharjah (6 months contract)** **Key Responsibilities**: - Customer Service: Interact with visa applicants and other...


  • Dubai, United Arab Emirates Global Petroleum Full time

    We are group of companies based in Abu Dhabi, we are hiring for Customer Service Officer in Dubai as per below details. **Qualifications and Experience**: - Bachelor’s degree in any field. - Excellent communication skills. - **Must have good command on French language.**: - Minimum 2 - 3 Years of experience in similar role. - **Exchange house experience...


  • Dubai, United Arab Emirates National Polystyrene Packaging Factory Full time

    **COMPANY**: _CLEENOL MIDDLE EAST GENERAL TRADING_ **PURPOSE**: The purpose of the customer service designation is to ensure exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support to clients. This role plays a crucial part in maintaining positive relationships with customers and promoting the company’s...


  • Dubai, United Arab Emirates Ielts With Michelle Full time

    **Responsibilities**: **Product Knowledge**: Develop a comprehensive understanding of our products and services to provide accurate and relevant information to customers. Guide customers in making informed decisions and upsell additional products or services when appropriate. **Problem Resolution**: Effectively identify and assess customer issues, working...


  • Dubai, United Arab Emirates Maestro Capital Full time

    We are a stock brokerage company who caters corporate clients and high net worth individuals. We are looking for ambitious and energetic customer service officer to coordinate and facilitate the expansion of our clientele. - Salary + High Commission - Health Insurance - Visa - Languages - English + Any of these (Arabic / Urdu / Hindi / Malayalam / Tamil /...


  • Dubai, United Arab Emirates Majid Al Futtaim Full time

    Description **JOB TITLE** Customer Service Officer - Emirati | MAF Entertainment | VOX Cinemas, Magic Planet, and Snow Abu Dhabi **ROLE SUMMARY** To perform duties required on site at a consistently high service level whilst working within guidelines of Majid Al Futtaim Entertainment's policies and procedures Location: Abu Dhabi, Ajman, Dubai and...