Revenue & Reservation Manager
2 weeks ago
Oversee revenue management and distribution strategy of the hotel and manage day-to-day yield operations. - Daily pick-up analysis, strategy adjustments and reporting. - Perform competitive benchmark studies and follow market trends. - Create and develop pricing strategies. - Provide a weekly dynamic forecast of expected results, variances and budget comparisons. - Manage and oversee strategy for all 3rd party distribution - Responsible for assessing, analyzing and pricing business strategies - Analyze overall monthly hotel performance and provide a summary report with recommendations to improve long-term strategies. - Ensure all related systems are configured correctly, validated and working to full capacity - Oversee and audit the standards and operations of the reservations department. - Ensure web site booking process is maintained up-to-date and functional. - Ensure hotel personnel is fully competent in the use of all systems - Work in liaison with hotel sales and reservations departments as a team. - Regularly check the input and the quality of data - Conduct quarterly property performance reviews and develop strategic and tactical action - Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts - Prepare an outline for and support the annual revenue budget process. - Inspire Hotel’s HODs to further embed a revenue management culture. - Advise and coach the client in other operational areas. - Visit the hotels to get first-hand knowledge of all revenue management issues and other key areas. - Any other reasonable requests made by management. - Having knowledge of entire Reservation Procedure according to International Hotel manual system. - Allocate daily tasks to Reservations staff. - Review arrival report daily. - Responsible for training staff. - Responsible for implementation of policies and procedures. - Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable. - Monitoring Telephone Manner and general performance of reservations staff daily. - Follows up tentative bookings and update reservation status - Reviews no-show and cancelled reservations and processes charges according to hotel’s policy - Review room blocking for Long Stay. Suites and special group request. - Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
**Salary**: AED16,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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