Revenue Manager
3 months ago
Manage the reservations team and function to ensure all reservations are processed in a pleasant, professional and efficient manner
- Prepares work schedules and team rosters to ensure coverage of workloads
- Ensure that the team handle reservations, inquiries and cancellations in an attentive, courteous and efficient manner
- Ensure that the team quote available rates to maximize room revenue according to company standards
- Coordinate with clients and Guest Relations Team of Maison Privee for bookings, room availabilities, and extra services
- Ensure close alignment with Revenue Management to optimise revenues and occupancies
- Manage all customer interactions from initial enquiry to in-country arrival while liaising with operations to ensure a smooth and prepared handover of guest management on the ground
- Responsible for administration and management of appropriate business analytical tools, and the accuracy of all revenue and sales data as input into the system
- Development and analysis of competitive reports and formulate appropriate strategies through use of appropriate data sets
- Identify and develop new sales leads, meet with corporate clients, travel agencies, DMC's etc to grow offline sales
- Identify and implement an appropriate PMS including integration of channel management system and ongoing management of in-house booking engine and third party channels
- Define and implement an agreed sales plan
- Determine and implement opportunities for upselling of ancillary services and ensure reservation team actively deliver to targets
- Ensure that all reservations are captured into the system according to standard operating procedures
- Develop appropriate performance management metrics, set targets and generate reports for management
- Formulate overall pricing structure, provide guidance on corporate negotiated pricing, wholesale pricing and acceptance
- Ensure effective pricing strategies are in place to reflect asset strength relative to the competition in the market
- Effectively manage inventory and pricing strategy through all distribution channels including branded web, 3rd party OTA's and GDS
- Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance
- Pro-actively identify soft spot periods and prepare a soft spot revenue management plan
- Responsible for development and effective implementation of Revenue Management Standards, Policies & Procedures (Rate Plans, Rate Categories, Market Segmentation, Profiles and all other PMS related Revenue Management functionality)
- All Rate Solicitations acted upon in a timely manner and rate plans maintained and extended as appropriate. The Revenue & Reservations Manager has sole responsibility for the quality of all pricing setup in the PMS system
- Responsible for the preparation of 30-60-90 days forecasts within the Revenue Plan on a monthly basis. Also responsible for preparation of the 'mid-month forecast, following the close of each calendar month
- Deliver revenue against agreed targets and objectives
- Drive Market Share and Revenue Performance through proper pricing and mix management
- Ensure quality of work provided meets the expectations of the company
- Perform other relevant assignments as requested
- Training personnel and helping team members develop their skills
- Provide regular reporting to ensure other team members as well as management are fully informed of the latest actions and information
- Develop and implement pricing strategies to maximize revenue and occupancy rates.
- Analyze market trends, competitor pricing, and historical data to make informed pricing decisions.
- Monitor and adjust rates and availability based on demand forecasts and market conditions.
- Prepare and present revenue reports, forecasting, and performance analysis to senior management.
**Experience**:
- UAE Hotel: 3 years (required)
**Location**:
- Dubai (required)
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