Front Office Associate
7 months ago
Overview:
- Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
Be familiar with all the Front Office software required for the Front Office Receptionist.
Ensure that all hotel standards are met when serving the guests and handling information.
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Promote and sign up Wyndham Rewards memberships to guests.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Use proper etiquette at all times when communicating with guests and associates.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Maintain and market promotions and guest programs.
Be on time and at work when scheduled, and in proper uniform.
Attend departmental meetings as scheduled.
Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
Check with manager / supervisor before leaving work area for any reason.
Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
Perform any other tasks / duties as requested by management.
Maintain a clean work area.
WYNDHAM COMPETENCIES
Business Acumen
Articulates Wyndham Worldwide’s or Business Unit’s mission, vision, core values, business priorities and strategic goals
Demonstrates in-depth knowledge about Wyndham Worldwide’s or Business Unit’s products, customers, markets & transaction systems
Building Trust
Demonstrates system integrity consistently, fairly and is honest with members about what can and can’t be done in relation to member
Takes personal responsibility for establishing, agreeing to, and keeping performance related commitments
Is reliable, consistent and focuses on the positive, makes self-available when needed to perform additional tasks
Openly acknowledges others for their contributions
Communication
Demonstrates understanding of critical issues and points in the message
Seeks to understand others and learn through listening
Exhibits a positive manner at all times in talking to customers or colleagues
Count On Me
Articulates the needs and expectations of internal and external customers
Handles customer complaints effectively and efficiently
Builds and maintains effective relations with customers (internal /external)
Articulates the underlying need of the customer’s request
Listens and seek feedback proactively from the customer
Driving Results
Produces high quality work products/services as measured by the customer
Knows what is expected and delivers on promise
Takes pride in own work
Takes responsibility to address customer needs and resolve customer issues
Takes responsibility to surface and escalate customer needs and wants to management teams
Innovation
Does not give up easily when things become difficult
Shares thoughts / new ideas
Looks proactively for opportunities to embrace changes and move forward
business objectives
Displays tolerance, respect and acceptance for changes
Accepts change initiatives and effectively modifies behavior to meet new guidelines
Leadership Effectiveness
Aligns to organizational / area directions
Makes a visible effort to manage stress
Is able to adapt to different working environments
Shares skills and knowledge to enhance others’ talents and skills
Contributes a fair share of work and fulfills the role of a team member
Participates in team activities and contributes ideas
Works collaboratively with others
Valuing Diversity
Monitors others’ reactions to comments or choice of words by observing nonverbal cues, such as facial expressions or body language
Corrects behaviors by responding to the reactions of others
Tries to react objectively to other people’s ideas, regardless of personal views
I
**Job Description**:
**Job Summary**:
**Key Responsibilities**:
- Greet and welcome guests in a friendly and professional manner.
- Answer phone calls and assist with inquiries and requests.
- Manage reservations and bookings.
-
-
Front Office Executive
7 months ago
Dubai International Financial Center, United Arab Emirates A&A Associate LLC Full timePosition Overview: We are seeking a highly motivated and professional Front Office Executive to join our team. The Front Office Executive will be the first point of contact for our clients and visitors, providing outstanding customer service and administrative support to ensure the smooth operation of our front office. **Responsibilities**: - Welcome and...
-
Front Office Associate
7 months ago
Dubai, United Arab Emirates The First Collection Full timeOverview: Born in the heart of Dubai, The First Collection embodies a blend of authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with its own character, transcend conventional stays, offering immersive experiences designed for genuine connections. Adorned with contemporary elegance, our...
-
Front Office Associate
4 months ago
Dubai, United Arab Emirates Parkside Hotel Apartments LLC Full timeWe are looking for a front office associate lady with experience of 2 years Preferred Nationality - Philippines Application Deadline: 01/10/2024
-
Front Desk Receptionist
7 months ago
Dubai International Financial Center, United Arab Emirates A&A Associate LLC Full timeCompany Name: A&A ASSOCIATE Location: Dubai,UAE **Job Description**: **Responsibilities**: - Greet and welcome guests in a professional and courteous manner, providing assistance and information as needed. - Manage the front desk area, including handling incoming calls, scheduling appointments, and maintaining a tidy and organized workspace. - Coordinate...
-
Front Office Associate
2 days ago
Dubai, United Arab Emirates KSK Homes Full timeExperienced hotel front office associates are urgently required for hotel near Dubai International City. Minimum 3-5 years experience in Dubai is a must, immediate availability. **Responsibilities** - Greet and welcome guests as soon as they arrive at the Business - Direct visitors to the appropriate person and office - Answer, screen and forward incoming...
-
Front Office Associate
2 months ago
Dubai, United Arab Emirates The First Collection Full timeOverview: Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality...
-
Protel Front Office Associate
2 weeks ago
Dubai, United Arab Emirates KSK Homes Full timeExperienced hotel front office associates with PROTEL experience are urgently required for hotel near Dubai International City. Minimum 2-4 years experience in Dubai is a must, immediate availability. **Responsibilities** - Greet and welcome guests as soon as they arrive at the Business - Direct visitors to the appropriate person and office - Answer, screen...
-
Front Office Kyc Associate
7 months ago
Dubai, United Arab Emirates ING Group Full timeFront Office KYC Associate The Front Office KYC Associate performs Know Your Customer/ Business investigations covering money laundering, terrorist financing and tax evasion to determine if the transactional activity (or attempted activity) under review is suspicious. This may include provision of quality checking and/or advising stakeholders on follow-up...
-
Front Office Supervisor
1 month ago
Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full timeFront Office Supervisors ensure that all front office and guest services team members receive adequate training in all Front Desk policies and procedures. They assist the Front Office Manager in motivating the team and participate in the training and development of all Front Office staff. Front Office Supervisors make sure all arrivals are blocked and evens...
-
Front Desk Associate
7 months ago
Dubai, United Arab Emirates Raintree Rolla Hotel Full timeLooking for Male & females to work as Front Office associates. Prior Hotel knowledge is necessary **Salary**: AED1,500.00 - AED2,000.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)
-
Front Office Associate
9 months ago
Dubai, United Arab Emirates Hireget Full time**Responsibilities**: - Greet and welcome clients, visitors, and guests with a positive and professional demeanor. - Answer phone calls, take messages, and transfer calls to the appropriate departments or personnel. - Manage appointment scheduling, bookings, and calendar coordination for the front office. - Provide information about the company’s...
-
Front Office Supervisor
2 months ago
Dubai, United Arab Emirates Millennium Central Downtown Full timeFront Office Supervisors ensure that all front office and guest services team members receive adequate training in all Front Desk policies and procedures. They assist the Front Office Manager in motivating the team and participate in the training and development of all Front Office staff. Front Office Supervisors make sure all arrivals are blocked and evens...
-
Assistant Front Office Manager
7 days ago
Dubai, United Arab Emirates Landmark Hotels and Suites Full timeTo be familiar with Hotel services, operational hours and ongoing promotions. - Have a thorough knowledge of Landmark Hotels & Suites products and services. - To be fully aware of the Landmark Hotels & Suites Brand standard compliance requirements for all front office sections. - Maintain good working relationship with all hotel departments. - Have a good...
-
Front Office Executive
2 weeks ago
Dubai, United Arab Emirates Seher Group Full time**JOB DESCRIPTION**: Front Office Executive is responsible for providing attentive, courteous and efficient service to all clients and coordinating the duties of the front desk. **KEY RESPONSIBILITIES** Consistent professional and positive attitude and actions when communicating with clients, vendors and associates. Perform admin works which include filing,...
-
Assistant Front Office Manager
7 months ago
Dubai, United Arab Emirates Landmark Hotels and Suites Full timeTo be familiar with Hotel services, operational hours and ongoing promotions. - Have a thorough knowledge of Landmark Hotels & Suites products and services. - To be fully aware of the Landmark Hotels & Suites Brand standard compliance requirements for all front office sections. - Maintain good working relationship with all hotel departments. - Have a good...
-
Assistant Front Office Manager
7 months ago
Dubai, United Arab Emirates Landmark Hotels and Suites Full timeTo be familiar with Hotel services, operational hours and ongoing promotions. - Have a thorough knowledge of Landmark Hotels & Suites products and services. - To be fully aware of the Landmark Hotels & Suites Brand standard compliance requirements for all front office sections. - Maintain good working relationship with all hotel departments. - Have a good...
-
Assistant Front Office Manager
7 days ago
Dubai, United Arab Emirates Landmark Hotels and Suites Full timeTo be familiar with Hotel services, operational hours and ongoing promotions. - Have a thorough knowledge of Landmark Hotels & Suites products and services. - To be fully aware of the Landmark Hotels & Suites Brand standard compliance requirements for all front office sections. - Maintain good working relationship with all hotel departments. - Have a good...
-
Front Office Supervisor
5 months ago
Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full timeWe pride ourselves on delivering exceptional experiences and outstanding service to our guests. As a prestigious 4-star hotel, we are committed to maintaining the highest standards of hospitality. We are currently seeking a dedicated and experienced Front Office Supervisor to join our dynamic team. As the Front Office Supervisor, you will play a pivotal...
-
Guest Service Associate
2 months ago
Dubai, United Arab Emirates Flora Creek Hotel Apartments Full timeWe are looking for Guest Service Associate - Front Office (Female) Hospitality Degree or Diploma Opera Knowledge Good Communication skills Experience in a similar position Benefits Package: - We offer a competitive salary, accommodation, Transportation, annual vacations, air ticket, free meals, medical Insurance and laundry Pay: AED1,600.00 -...
-
Front Office Manager
7 days ago
Dubai, United Arab Emirates Anantara Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...