Front Office Supervisor
2 months ago
We pride ourselves on delivering exceptional experiences and outstanding service to our guests. As a prestigious 4-star hotel, we are committed to maintaining the highest standards of hospitality. We are currently seeking a dedicated and experienced Front Office Supervisor to join our dynamic team.
As the Front Office Supervisor, you will play a pivotal role in ensuring the smooth operation of our front desk and guest services. You will lead and motivate a team of front office associates while maintaining the high standards of our hotel. Your exceptional organizational skills and dedication to guest satisfaction will contribute significantly to our reputation for excellence.
**Key Responsibilities**:
- Supervise daily front office operations, including check-in/check-out procedures, guest inquiries, and reservations.
- Lead, train, and motivate front office staff to provide outstanding guest service.
- Address and resolve guest complaints and concerns in a professional and timely manner.
- Monitor and maintain the quality of service provided by the front desk team.
- Ensure that all front office policies and procedures are followed.
- Coordinate with other departments to enhance the guest experience.
- Assist in managing and optimizing room inventory and reservations.
- Prepare and analyze reports on front office performance and guest satisfaction.
**Requirements**:
- Minimum of 2 years of experience in a supervisory role within the hospitality industry, preferably in a 4-star or higher hotel.
- Strong knowledge of front office operations, including reservation systems and guest management.
- Excellent leadership and team management skills.
- Outstanding communication and interpersonal abilities.
- Ability to handle multiple tasks and work under pressure.
- Proficiency in Microsoft Office Suite and hotel management software.
- Flexibility to work various shifts, including weekends and holidays.
**Preferred Qualifications**:
- Experience with [specific hotel management software or systems, if applicable].
- Certification in hospitality management or related fields.
**What We Offer**:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Accommodation Provided
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