Assistant Front Office Manager

5 months ago


Dubai, United Arab Emirates Landmark Hotels and Suites Full time

To be familiar with Hotel services, operational hours and ongoing promotions.
- Have a thorough knowledge of Landmark Hotels & Suites products and services.
- To be fully aware of the Landmark Hotels & Suites Brand standard compliance requirements for all front office sections.
- Maintain good working relationship with all hotel departments.
- Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.
- Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.
- Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.
- Demonstrate and promote quality awareness amongst front office team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates.
- Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.
- To ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.
- To be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks.
- Have thorough knowledge of operational requirements for the front desk area.
- Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA/WIN HMS and communicated to other departments.
- Have a thorough knowledge of OPERA, WIN HMS, RATEGAIN and other front office related operational software.
- To be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations
- To Support and practice Empowerment within front office
- Ensure that each associate has a development plan and trained accordingly
- To be able to work various shifts around the business needs to assist all front office sections.
- Identify and resolve guests problems efficiently and resolve to the guest satisfaction
- To have a thorough knowledge of all Emergency Procedures
- Supervise guest registration and all relevant registration details required by the UAE law.
- Assuring that all front desk associates are continually updated with hotel rates, packages and discounts
- To be security conscious at all times and inform Manager on Duty of anything suspicious.
- Identify guest service shortages and recommend improvements accordingly.
- Ensure all front desk associates have a clear guidelines and direction to perform their daily duties
- Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.
- Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.
- Utilizing all available resources, follow up on previous shift requests and pending issues.
- Each associate is expected to carry out, within their capabilities, all reasonable requests by management
- To be flexible according to the business need
- Have an excellent approach to customer service
- Have strong organizational skills; always practice “Clean as you go”
- At all times strive to represent Landmark Hotels & Suites in the most professional, courteous manner.
- To be able to perform any additional scope of duties if requested by the Management.
- Assumes responsibility of Duty Manager when scheduled to do so.
- To attend the mandatory External and Internal training and following the company training policy.

**Job Types**: Full-time, Permanent

**Salary**: AED3,000.00 - AED3,500.00 per month

**Experience**:

- Assistant FOM: 3 years (required)


  • Assistant Manager

    5 months ago


    Dubai, United Arab Emirates Hyatt Regency Dubai Full time

    Summary - You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. - The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front...


  • Dubai, United Arab Emirates Hyatt Regency Dubai Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front...


  • Dubai, United Arab Emirates Hilton Full time

    Assist the Front Office Manager tooversee the entire Front Office operation to maintain highstandardsAssist the Front Office Manager toevaluate levels of Guest satisfaction and monitor trends, with afocus on continuous improvementEnsure regularand VIP Guests are recognised and that the Front Office departmentoperates with a sales attitude and promotes the...

  • Assistant Manager

    5 months ago


    Dubai, United Arab Emirates Hyatt Regency Dubai Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front...


  • Dubai, United Arab Emirates MINOR Hotels Full time

    You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans and running of training sessions for all Front Office team members. You will help to ensure that all brand and...


  • Dubai, Dubai, United Arab Emirates DubaiFreeClassified Full time

    Assistant Front Office Manager Job in DubaiWe are seeking a highly skilled and experienced Assistant Front Office Manager to join our team in Dubai. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front office operations, and ensuring seamless day-to-day operations.Key...


  • Dubai, United Arab Emirates BANYAN TREE Full time

    **Company Description** Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10...


  • Dubai, United Arab Emirates Hyatt Regency Dubai Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front...

  • Front Office Assistant

    4 months ago


    Dubai, United Arab Emirates Apt Resources Full time

    **FRONT OFFICE ASSISTANT**: **Job ID **:2866 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 1,600.00 - 1,600.00 **Other Benefits **:Accommodation, transportation, service charge, health card insurance, air ticket and other hotel benefits **GCC Driving License...


  • Dubai, United Arab Emirates Bab Al Shams Desert Resort Full time

    Assistant Manager, Front Office (13649) Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where...


  • Dubai, United Arab Emirates Recruit for Africa Full time

    **Front Office Assistant Manager | Dubai | New Opening Ultra Luxury Hotel**: We are looking for an experienced **FRONT OFFICE ASSISTANT MANAGER** to join the team of new opening, ultra-luxury hotel in Dubai. Our client is one of the most seek employers in the UAE in the hospitality industry. Their hotels are an architecture pieces of art with Food and...

  • Assistant Manager

    4 months ago


    Dubai, United Arab Emirates Grand Hyatt Dubai Full time

    Summary - To assist revising and updating of the Departmental Operations Manual on an as needed basis. - To maintain the Daily Log Book. - To assist in planning the weekly roster and work schedules to ensure that the work place is adequately staffed to handle the level of business. - To maintain the work place bulletin board. - To submit all guest / staff...


  • Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full time

    **Duty Manager for Kempinski Hotel Mall of the Emirates**Under the supervision of the Front Office Manager, the successful candidate will be responsible for the smooth operation of the Front Office department. Key responsibilities include overseeing daily operations, ensuring compliance with Kempinski Health & Safety Policy, and providing exceptional guest...


  • Dubai, United Arab Emirates NH Collection Full time

    Company Description **NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah** Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall and the largest fountain in the world, the captivating Palm Fountain at The Pointe. Our new...


  • Dubai, United Arab Emirates Landmark Hotels and Suites Full time

    SCOPE AND GENERAL PURPOSE Manage all front desk operations and ensure that all front desk associates adhere to policies, procedures, regulations and standards presented by hotel management. Ensuring that front desk operation runs smoothly in a professional manner at all times. Perform all front desk related responsibilities and duties when assigned or...


  • Dubai, United Arab Emirates Andaz Dubai The Palm Full time

    Summary As an Assistant Manager Front Office, you are responsible for the efficient running of the department in accordance with Hyatt corporate strategies and brand standards, whilst meeting colleague, guest, and owner expectations. You are expected to effectively manage the day-to-day operation and lead the team resourcefully to achieve departmental...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24039579 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager...


  • Dubai, United Arab Emirates Landmark Hotels and Suites Full time

    To be familiar with Hotel services, operational hours and ongoing promotions. - Have a thorough knowledge of Landmark Hotels & Suites products and services. - To be fully aware of the Landmark Hotels & Suites Brand standard compliance requirements for all front office sections. - Maintain good working relationship with all hotel departments. - Have a good...


  • Dubai, United Arab Emirates Hyatt Place DubaiJumeirah Full time

    Summary The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23198327 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Dubai Creek Hotel & Towers, Baniyas Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...