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Assistant Front Office Manager

1 month ago

Dubai, United Arab Emirates Landmark Hotels and Suites Full time

To be familiar with Hotel services, operational hours and ongoing promotions.
- Have a thorough knowledge of Landmark Hotels & Suites products and services.
- To be fully aware of the Landmark Hotels & Suites Brand standard compliance requirements for all front office sections.
- Maintain good working relationship with all hotel departments.
- Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.
- Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.
- Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.
- Demonstrate and promote quality awareness amongst front office team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates.
- Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.
- To ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.
- To be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks.
- Have thorough knowledge of operational requirements for the front desk area.
- Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA/WIN HMS and communicated to other departments.
- Have a thorough knowledge of OPERA, WIN HMS, RATEGAIN and other front office related operational software.
- To be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations
- To Support and practice Empowerment within front office
- Ensure that each associate has a development plan and trained accordingly
- To be able to work various shifts around the business needs to assist all front office sections.
- Identify and resolve guests problems efficiently and resolve to the guest satisfaction
- To have a thorough knowledge of all Emergency Procedures
- Supervise guest registration and all relevant registration details required by the UAE law.
- Assuring that all front desk associates are continually updated with hotel rates, packages and discounts
- To be security conscious at all times and inform Manager on Duty of anything suspicious.
- Identify guest service shortages and recommend improvements accordingly.
- Ensure all front desk associates have a clear guidelines and direction to perform their daily duties
- Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.
- Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.
- Utilizing all available resources, follow up on previous shift requests and pending issues.
- Each associate is expected to carry out, within their capabilities, all reasonable requests by management
- To be flexible according to the business need
- Have an excellent approach to customer service
- Have strong organizational skills; always practice “Clean as you go”
- At all times strive to represent Landmark Hotels & Suites in the most professional, courteous manner.
- To be able to perform any additional scope of duties if requested by the Management.
- Assumes responsibility of Duty Manager when scheduled to do so.
- To attend the mandatory External and Internal training and following the company training policy.

**Salary**: AED2,800.00 - AED3,200.00 per month

**Experience**:

- 4 Star Hotel Assistant FOM: 2 years (required)