Front Office Associate

2 weeks ago


Dubai, United Arab Emirates The First Collection Full time

Overview:
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for. The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

**Job Description**:
**Job Summary**:
The Front Desk Agent is responsible for greetings, checking guests in and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The main focus is to engage every guest in conversation and recognition, as well as resolve any guest issues immediately.

**Key Responsibilities**:

- Ensure brand standards, policies and procedures are adhered to at all times.
- Greet and welcome all guests approaching the front desk
- Being able to perform all front office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assist guests with their inquiries, taking reservations and performing administrational tasks
- Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, room availability status for any given day
- Be familiar with all the front office software required for the position
- Ensure that all hotel standards are met when assisting the guests and handling information
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner
- Review front office logs, trace file and credit limit daily
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Be familiar with all in-house groups
- Be aware of closed out and restricted dates
- Coordinate with front office supervisor in performing daily task or during the shift
- Be familiar with hospitality terminology
- Have knowledge of emergency procedures and assistance as needed.
- Always use proper etiquette when communicating with guests and associates
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
- Maintain and market promotions and guest programs
- Perform any other works as and when assigned by the supervisor and/or management

Desired Skill & Expertise:

- At least 1+ years experience working at the reception in a upscale property with 250+ inventory.
- 1 year experience Front Office computer literacy
- Excellent communications skills with Proficiency in speaking and writing English.
- Team player with excellent planning, organizing skills and excellent problem-solving skills.
- Able to work flexible working hours with rotating shifts.
- Pleasant personality and good grooming.


  • Front Office Executive

    6 months ago


    Dubai International Financial Center, United Arab Emirates A&A Associate LLC Full time

    Position Overview: We are seeking a highly motivated and professional Front Office Executive to join our team. The Front Office Executive will be the first point of contact for our clients and visitors, providing outstanding customer service and administrative support to ensure the smooth operation of our front office. **Responsibilities**: - Welcome and...

  • Front Office Associate

    6 months ago


    Dubai, United Arab Emirates The First Collection Full time

    Overview: Born in the heart of Dubai, The First Collection embodies a blend of authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with its own character, transcend conventional stays, offering immersive experiences designed for genuine connections. Adorned with contemporary elegance, our...

  • Front Office Associate

    3 months ago


    Dubai, United Arab Emirates Parkside Hotel Apartments LLC Full time

    We are looking for a front office associate lady with experience of 2 years Preferred Nationality - Philippines Application Deadline: 01/10/2024


  • Dubai International Financial Center, United Arab Emirates A&A Associate LLC Full time

    Company Name: A&A ASSOCIATE Location: Dubai,UAE **Job Description**: **Responsibilities**: - Greet and welcome guests in a professional and courteous manner, providing assistance and information as needed. - Manage the front desk area, including handling incoming calls, scheduling appointments, and maintaining a tidy and organized workspace. - Coordinate...

  • Front Office Associate

    6 months ago


    Dubai, United Arab Emirates The First Group Full time

    Overview: - Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards. Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks. Be familiar with all the...


  • Dubai, United Arab Emirates ING Group Full time

    Front Office KYC Associate The Front Office KYC Associate performs Know Your Customer/ Business investigations covering money laundering, terrorist financing and tax evasion to determine if the transactional activity (or attempted activity) under review is suspicious. This may include provision of quality checking and/or advising stakeholders on follow-up...


  • Dubai, United Arab Emirates Millennium Central Downtown Full time

    Front Office Supervisors ensure that all front office and guest services team members receive adequate training in all Front Desk policies and procedures. They assist the Front Office Manager in motivating the team and participate in the training and development of all Front Office staff. Front Office Supervisors make sure all arrivals are blocked and evens...

  • Front Office Associate

    8 months ago


    Dubai, United Arab Emirates Hireget Full time

    **Responsibilities**: - Greet and welcome clients, visitors, and guests with a positive and professional demeanor. - Answer phone calls, take messages, and transfer calls to the appropriate departments or personnel. - Manage appointment scheduling, bookings, and calendar coordination for the front office. - Provide information about the company’s...

  • Front Desk Associate

    6 months ago


    Dubai, United Arab Emirates Raintree Rolla Hotel Full time

    Looking for Male & females to work as Front Office associates. Prior Hotel knowledge is necessary **Salary**: AED1,500.00 - AED2,000.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)


  • Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    We pride ourselves on delivering exceptional experiences and outstanding service to our guests. As a prestigious 4-star hotel, we are committed to maintaining the highest standards of hospitality. We are currently seeking a dedicated and experienced Front Office Supervisor to join our dynamic team. As the Front Office Supervisor, you will play a pivotal...


  • Dubai, United Arab Emirates Landmark Hotels and Suites Full time

    To be familiar with Hotel services, operational hours and ongoing promotions. - Have a thorough knowledge of Landmark Hotels & Suites products and services. - To be fully aware of the Landmark Hotels & Suites Brand standard compliance requirements for all front office sections. - Maintain good working relationship with all hotel departments. - Have a good...


  • Dubai, United Arab Emirates Landmark Hotels and Suites Full time

    To be familiar with Hotel services, operational hours and ongoing promotions. - Have a thorough knowledge of Landmark Hotels & Suites products and services. - To be fully aware of the Landmark Hotels & Suites Brand standard compliance requirements for all front office sections. - Maintain good working relationship with all hotel departments. - Have a good...


  • Dubai, United Arab Emirates Landmark Hotels and Suites Full time

    To be familiar with Hotel services, operational hours and ongoing promotions. - Have a thorough knowledge of Landmark Hotels & Suites products and services. - To be fully aware of the Landmark Hotels & Suites Brand standard compliance requirements for all front office sections. - Maintain good working relationship with all hotel departments. - Have a good...


  • Dubai, United Arab Emirates Flora Creek Hotel Apartments Full time

    We are looking for Guest Service Associate - Front Office (Female) Hospitality Degree or Diploma Opera Knowledge Good Communication skills Experience in a similar position Benefits Package: - We offer a competitive salary, accommodation, Transportation, annual vacations, air ticket, free meals, medical Insurance and laundry Pay: AED1,600.00 -...


  • Dubai, United Arab Emirates SOFITEL Full time

    **Company Description** Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a...


  • Dubai, United Arab Emirates MERCURE Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Hotel Host

    8 months ago


    Dubai, United Arab Emirates Hyatt Place Dubai, Baniyas Square Full time

    Summary The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the...

  • Front Office Associate

    7 months ago


    Dubai, United Arab Emirates Hireget Full time

    **Responsibilities**: - Greet and welcome guests in a friendly and professional manner as they arrive at the front desk or reception area. - Register guests, issue room keys, and process payments accurately and efficiently. - Answer phone calls, respond to inquiries, and provide information about hotel facilities, services, and local attractions. - Manage...


  • Dubai, United Arab Emirates MERCURE Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Dubai, United Arab Emirates Aparthotel Adagio Dubai Deira Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...