Business Continuity and Incident Manager

4 weeks ago

UAE, United Arab Emirates HSBC Full time

-Job description

**Business Continuity and Incident Manager - ID: (0000IYFS)**

**GCB5**

**Some careers grow faster than others.***

**If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC**

As part of the Bank’s Business Continuity and Incident (BCIM) programme, all businesses and functions are required to have appropriate Business Continuity Plans (BCP) and resilience which is reviewed regularly and tested by the Corporate Services BCIM team. The BCIM Team is also responsible for Major Incident Management (MIM) which involves responding to crisis scenarios related to loss of staff, building, and key dependencies such as IT services and 3rd-party suppliers.

The Manager BCIM UAE is responsible for working with businesses and functions to ensure that plans and arrangements are fit for purpose and that any issues identified are promptly resolved. The role involves providing advice and guidance to assigned businesses/functions on all aspects of Business Continuity Planning. It also involves designing, developing, and implementing training programmes and quality assurance programmes and conducting briefings and reviews as necessary

**Key responsibilities**

As the **Manager BCIM UAE, **the** **role holder will drive continuous improvement across the BCIM structure in the areas such as Governance and Risk operations, Change execution, day to day BAU activities and people including:

- Primarily accountable and responsible to guide and facilitate BCIM activities within the bank.
- Development of seamless BCIM framework for the bank operations, including the remote offices.
- Scoping, designing and implementing customised BCIM solutions to ensure planning our response against specific and situational crisis scenarios.
- Providing advice, guidance and oversight to Global Businesses/Functions (GBs/GFs) in respect of business continuity plans and arrangements. This includes ensuring the Business Continuity and Incident Management standards and procedures are appropriately embedded within GBs/GFs, identifying and highlighting risks for management attention and recommending remedial actions.
- Provide guidance and support to the Major Incident Group (MIG)and Business Continuity Coordinators during crisis.
- Ensure monitoring and coordinate timely response over the crisis incidents reported. Representation into the Local MIG
- Providing advice, guidance and oversight to Global Businesses/Functions (GBs/GFs) in respect of business continuity plans and arrangements. This includes ensuring the Business Continuity and Incident Management standards are appropriately embedded within GBs/GFs, identifying and highlighting risks for management attention and recommending remedial actions.
- Producing training programmes and arranging briefings to Business Continuity coordinators and other stakeholders in Global Businesses/Functions to ensure that they have the skills to perform their roles effectively.
- Maintain a current and in depth knowledge of the BCIM tools, including Everbridge, BCMNow, etc.
- BCIM Risk and Control Operations - Be knowledgeable on BCIM policies including Policies and Procedures, BCIM DIM, draft any country DIMs as required. Work with Line Manager and BCIM team to ensure HSBC policies and procedures are complied with. These include, but not limited to, FCC, Legal, Finance, HR, Information Risk, and Supplier Management.
- Internal Governance: Responsible for ensuring best practice Governance principles are developed and embedded across country BCIM and that issues are identified and remediated promptly. Ensure TOR is maintained, meeting materials are delivered to agreed timescales and meeting minutes are concise and well written.
- Relationship Management - develop and maintain positive and professional working relationships with all BCIM stakeholders i.e. management and staff at all levels within GBs/GFs.
- Support functions: e.g. CS for an understanding of the real estate environment and how any changes may relate or impact recovery arrangements, DBS in relation to IT service resilience and Procurement in relation to Critical Vendors.
- Primarily accountable and responsible to guide and facilitate BCIM activities within the bank.
- Development of seamless BCIM framework for the bank operations, including the remote offices.
- Oversight and guidance provided to Business Continuity Coordinators and stakeholders within GBs/GFs.
- Works closely with the Regional Head of BCIM to ensure that all new initiatives/requirements are fully understood and implemented in relevant GBs/GFs.
- Works closely with other BCIM Managers across MENAT Region to ensure consistency of approach; and may be required to act as trainer for any new BCIM Manager
Requirements

**To be successful in the role, you should meet the following requirements**:
**Experience & Qualifications**
- Bachelor’s degree is a must to obtain UAE visa.
- Knowledge of

  • Group Manager

    5 days ago

    UAE, United Arab Emirates DP World Full time

    **Job Purpose** The Group Manager - Business Resilience will support the Group Director - Business Resilience in building and embedding DP World’s capability to prevent, withstand and adapt to threats and shocks to our people, business or reputation. The role’s aim is to become the trusted advisor to the business on all areas of crisis management and...

  • Group Manager

    2 weeks ago

    UAE, United Arab Emirates DP World Full time

    **Job Purpose** The Group Manager - Operational Resilience (Crisis) will support the Group Director - Business Resilience in building and embedding DP World’s capability to prevent, withstand and adapt to threats and shocks to our people, business or reputation. The role aim is to become a trusted advisor to the business on all thing’s crisis...

  • Manager - Business Audit

    3 weeks ago

    UAE, United Arab Emirates DP World Full time

    **Job Purpose** We are looking for a proactive, curious, collaborative Manager to join our DP World Group Internal Audit (“GIA”) team. As a Manager within our team, you are responsible to: - Lead and independently manage high quality audits (leading cross-functional teams) at all locations locally and internationally across the DP World Group (or...

  • Agent - Business Team

    4 weeks ago

    UAE, United Arab Emirates flydubai Full time

    Agent - Business Team - 24000090 - United Arab Emirates- Closing Date: Mar 18th 2024**MAIN OBJECTIVE OF ROLE** To provide VIP treatment to business-class passengers, ensuring their comfort and satisfaction by anticipating and fulfilling their needs and preferences ensuring a seamless and stress-free experience for Business class passengers from arrival to...

  • Business Process Manager

    3 weeks ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Manager - Gse

    1 week ago

    UAE, United Arab Emirates flydubai Full time

    Manager - GSE - 24000144 - United Arab Emirates- Closing Date: Apr 11th 2024**MAIN OBJECTIVE OF ROLE** To oversee and lead the Ground Support Equipment (GSE) maintenance team, ensuring the reliability and safety of our GSE fleet while fostering a culture of excellence, safety, and continuous improvement. **KEY RESPONSIBILITIES** - Oversees the fulfillment...

  • Business Planning Manager

    2 months ago

    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Group Manager, Fraud Risk Services

    2 months ago

    UAE, United Arab Emirates DP World Full time

    As Group Manager, Fraud Risk Services (“FRS”), you are expected to be a dynamic and innovative individual that will play a fundamental role in the evolution and transformation of the Group Internal Audit Department (“GIA”). DP World is expanding constantly across the world, empowered with ongoing innovation and digitalisation. In an environment...

  • Manager-business Excellence

    2 months ago

    UAE, United Arab Emirates Damac Properties Full time

    **Job Purpose**: Work closely with senior internal and external stakeholders on Business Process Change initiatives across all business lines and operating companies to deliver tangible benefits to financial performance, collaboration, operating efficiency, controls and Customer Experience. **Accountabilities**: - Manage a portfolio of Business Process...

  • Manager-business Excellence

    3 weeks ago

    UAE, United Arab Emirates Damac Properties Full time

    **Job Purpose**: Work closely with senior internal and external stakeholders on Business Process Change initiatives across all business lines and operating companies to deliver tangible benefits to financial performance, collaboration, operating efficiency, controls and Customer Experience. **Accountabilities**: - Manage a portfolio of Business Process...

  • Manager-business Excellence

    1 day ago

    UAE, United Arab Emirates Damac Properties Full time

    **Job Purpose**: Work closely with senior internal and external stakeholders on Business Process Change initiatives across all business lines and operating companies to deliver tangible benefits to financial performance, collaboration, operating efficiency, controls and Customer Experience. **Accountabilities**: - Manage a portfolio of Business Process...

  • Head of IT Delivery and Business Enablement

    3 weeks ago

    UAE, United Arab Emirates flydubai Full time

    Head of IT Delivery and Business Enablement (Corporate and support) - 23000274 - United Arab Emirates- Closing Date: May 14th 2023**MAIN OBJECTIVE OF ROLE** To manage business relationship with the internal customers at C-level and department heads, align IT with the business strategy, understand and translate customer needs to ensure delivery of all IT...

  • Head of IT Delivery and Business Enablement

    3 weeks ago

    UAE, United Arab Emirates flydubai Full time

    Head of IT Delivery and Business Enablement (Airlines Operations) - 23000273 - United Arab Emirates- Closing Date: May 14th 2023**MAIN OBJECTIVE OF ROLE** To manage business relationship with the internal customers at C-level and department heads, align IT with the business strategy, understand and translate customer needs to ensure delivery of all IT...

  • Business Manager

    1 day ago

    UAE, United Arab Emirates HSBC Full time

    -Job description **Business Manager (UAE National) (ID: 0000K888)** **Some careers grow faster than others.** **If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.** This role includes supporting the team within Digital Business Services (DBS) COO in the delivering...

  • Manager Internal Audit

    3 weeks ago

    UAE, United Arab Emirates flydubai Full time

    Manager Internal Audit - IT - 24000254 - United Arab Emirates- Closing Date: May 24th 2024**MAIN OBJECTIVE OF ROLE** To manage IT Audit deliverables and enforce compliance to Internal Audit Charter and Audit Standards. **KEY RESPONSIBILITIES** - Develops Annual IT Internal Audit Plan in co-ordination with head of department. - Advises IT Senior Management,...

  • Manager - Business Planning

    2 weeks ago

    UAE, United Arab Emirates DP World Full time

    1. Develop and execute the company's planning process, ensuring alignment with overall business objectives and market trends. 2. Lead the development and implementation of comprehensive business plans, including market analysis, competitive assessment, financial projections/statements, operational excellence, and resource allocation (workforce, technology,...

  • Officer - Crew Layover

    1 week ago

    UAE, United Arab Emirates flydubai Full time

    Officer - Crew Layover - 24000167 - United Arab Emirates- Closing Date: Apr 11th 2024**MAIN OBJECTIVE OF ROLE** To oversee and manage all aspects of crew accommodations during layovers, ensuring comfortable and suitable lodging arrangements during crew-scheduled rest periods between flights. **KEY RESPONSIBILITIES** - Coordinates with hotels and...

  • Assistant Harbour Master

    4 weeks ago

    UAE, United Arab Emirates DP World Full time

    Supervising of Dock Masters/Pilot on day-to-day Manoeuvres & approval authority for vessels movement Ensuring safety standards are met especially the safety of vessel traffic and all resources being used for the operation. Piloting of Vessels in and out of the Dry Docks Harbour water. Piloting, Docking & Undocking of vessels from the yard main docks in a...

  • Manager - IT Strategic Sourcing & Development

    2 months ago

    UAE, United Arab Emirates flydubai Full time

    Manager - IT Strategic Sourcing & Development - 24000081 - United Arab Emirates- Closing Date: Mar 31st 2024**MAIN OBJECTIVE OF ROLE** To define, drive and manage the IT people sourcing strategies to ensure the availability of required skills and numbers while optimizing resource costs, as well as to oversee the development of IT skills in alignment with...

  • Manager - IT Strategic Sourcing & Development

    1 day ago

    UAE, United Arab Emirates flydubai Full time

    Manager - IT Strategic Sourcing & Development - 24000081 - United Arab Emirates- Closing Date: Mar 31st 2024**MAIN OBJECTIVE OF ROLE** To define, drive and manage the IT people sourcing strategies to ensure the availability of required skills and numbers while optimizing resource costs, as well as to oversee the development of IT skills in alignment with...