Business Process Manager

6 months ago


UAE, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:
**What you will do**:

- Manage comprehensive end-to-end strategic process improvement initiatives to deliver process simplification, re-engineering, digitisation and automation using methods like Lean Six Sigma, Design Thinking, Value Stream Analysis etc. that drive customer experience, innovation, growth, efficiency and effectiveness.
- Understand the company’s operating model and commercial objectives and map the business architecture translating it into a scalable organisation design and standardised business processes.
- Analyse existing “as-is” processes leveraging different techniques and methods, including documenting the existing state.
- Lead the design and realisation phases of business process related projects by designing business processes against leading international standards (benchmarks), by managing change and organisational impact and delivering significant, measurable and sustainable business improvement results.
- Comfortable working with all levels of management across the organisation.
- Experience working within and leading cross-functional teams.
- Broad strategic thinker, with clear vision and direction of change management.
- Proficiency in process mapping techniques and tools.
- Strong customer focus and commitment to service excellence.
- Exude a winning attitude, commitment to team goals and to winning through collaboration.
- Develop and present formal presentations to department managers along with senior management.
- Be passionate about leading change and driving results through process improvements, especially through the utilisation of Lean Six Sigma methodology and techniques.
- Actively contributing as part of a highly engaged team to own and implement initiatives that improve operational processes all the way through sustained benefits realization to increase quality and value.
- Manage comprehensive end-to-end strategic process improvement initiatives to deliver process simplification, re-engineering, digitisation and automation using methods like Lean Six Sigma, Design Thinking, Value Stream Analysis etc. that drive customer experience, innovation, growth, efficiency and effectiveness.
- Understand the company’s operating model and commercial objectives and map the business architecture translating it into a scalable organisation design and standardised business processes.
- Analyse existing “as-is” processes leveraging different techniques and methods, including documenting the existing state.
- Lead the design and realisation phases of business process related projects by designing business processes against leading international standards (benchmarks), by managing change and organisational impact and delivering significant, measurable and sustainable business improvement results.
- Support the digital transformation program by identifying and prioritising automation and digitisation use cases within existing processes.
- Proactively communicate and collaborate with Digital and IT teams to define and implement system solutions.
- Support agile delivery squads with user story, acceptance criteria and definition of done documentation based on identified process improvement opportunities.
- Document policies and procedures as per division standards.
- Identify areas of opportunity within existing processes.
- Conduct process audits to identify non-conformities.
- Provide process insights and reporting to process owners for effective decision making.

**Required Skills to be successful**:

- 5+ years hands-on experience in a project management, business process analysis and/or continuous improvement.
- 5+ years’ experience in the Automotive industry with at least 2 years at a junior/middle management level.
- Experience in operational/team leadership, process improvement and change leadership.
- Demonstrated experience in successfully leading process improvement projects/programs within an Automotive Operational environment.
- Must have Microsoft Office skills. Experience of SAP will be an advantage.
- Understanding of automation technologies suc


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