Group Manager, Fraud Risk Services

8 months ago

UAE, United Arab Emirates DP World Full time

As Group Manager, Fraud Risk Services (“FRS”), you are expected to be a dynamic and innovative individual that will play a fundamental role in the evolution and transformation of the Group Internal Audit Department (“GIA”).

DP World is expanding constantly across the world, empowered with ongoing innovation and digitalisation. In an environment where fraudsters are also evolving at a rapid pace, our organisation’s growth has increased its susceptibility to fraud and the potential repercussions that may stem from this.

As Group Manager you will be at the forefront, facing any threat of fraud our organisation may face, ensuring the protection of our reputation and assets. This will be accomplished principally through the effective management of FRS resources, and the development and execution of robust fraud risk management practices. Overall, the key purpose of this role is as follows:

- Assist with the innovation of the key pillars of FRS, that focus on global Fraud Awareness, Investigations (including Digital Forensics), Fraud Risk Management, Whistleblowing Hotline/System, and the development of Fraud Risk Champions (FRCs).
- Assist with FRS’ digital transformation through automating and reengineering new and existing systems to optimize resources, and improve our capability and efficiency to prevent, detect and respond to fraud risks/incidents.
- Assist with the enhancement of FRS’ tools, resources, and execution plans to align with the mission and vision of the DP World Fraud Risk Management Framework.
- Independently manage FRCs and other internal/ external resources across the world to effectively execute FRS objectives.
- Assist with the delivery of effective, relevant, and valuable results and presentations to key stakeholders with recommendations that inspire constructive change.
- Collaborate with the leadership of GIA, Head Office Departments and Global Business Units to develop cross-functional synergies, and mutually beneficial Anti-Fraud systems/solutions that leads to enhancements designed to fit the profile and culture of the relevant Function/ Department/ Business Unit.

**JOB ACCOUNTABILITIES**:

- Assist with the management of key elements within the FRS portfolio, being responsible for (but not limited to), investigations, Fraud Risk Management, global fraud awareness, resource planning and training, and stakeholder engagement.
- Assist with the development (in collaboration with internal and external stakeholders) of new technologies such as automated/digitalised systems that will increase our capability and efficiency to prevent, detect and respond to fraud risks/incidents.
- Assist with the management and continuous innovation of key components of FRS’ Fraud Awareness objectives, such as (but not limited to) Train-the-trainer, E-Learning modules, Whistleblowing Hotline deployment, Fraud Awareness week/ internal conferences/ video productions/ webinars/ podcasts/ online questionnaires, training sessions and FRS’ Intranet presence.
- Assist with the development of investigation strategies and enhance processes enabling the FRS members to conduct diligent investigations in accordance with forensically sound methodologies and practices.
- Assist with research initiatives focussed on best practices and quality assurance, that would enable FRS to achieve/maintain its desired level of maturity effectively and efficiently (e.g., Benchmarking and External Quality Reviews).
- Assist with /Manage complex fraud investigations in accordance with prescribed local and international requirements.
- Assist with /Manage interviews with stakeholders, perpetrators, and witnesses to gather information and evidence that would be considered admissible under relevant criminal and civil rules of evidence.
- Assist with /Manage the collection of various types of evidence (particularly digital evidence), ensuring the chain of custody for evidence preservation is maintained in accordance with forensically sound methodologies and practices.
- Assist with /Manage liaison with various internal/external legal professionals in instances where investigated allegations are required to progress to civil/criminal proceedings in relevant courts.
- Communicate with key stakeholders clearly and effectively during and after an investigation to ensure that all issues are addressed, and remediating actions are fully understood.
- Demonstrate continuous awareness to the evolution of the DP World Group, emerging fraud risks, their impact, and the necessary changes this will have on FRS’ processes and strategies, ensuring its continuous alignment with the fraud risk profile of the organization.
- Assist with /Manage the Fraud Risk Assessment (FRA) plan, to mitigate key fraud risks within our universe and propose pragmatic recommendations where improvement is required.
- Manage and equip Fraud Risk Assessment teams with tools and resources to conduct FRAs.
- Assist with /Manage delegation of FRS tasks to FRC

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