Group Manager

3 weeks ago


UAE, United Arab Emirates DP World Full time

**Job Purpose**

The Group Manager - Operational Resilience (Crisis) will support the Group Director - Business Resilience in building and embedding DP World’s capability to prevent, withstand and adapt to threats and shocks to our people, business or reputation.

The role aim is to become a trusted advisor to the business on all thing’s crisis management and emergency response, to implement the operational resilience strategy and to support innovation and development within the operational resilience programme for DP World.

This Lead is an excellent communicator and relationship builder, using these skills to enhance and strengthen the operational resilience programme.

By leading initiatives and driving innovation to improve the resilience of DP World, the Group Manager - Operational Resilience (Crisis) will be directly contributing to the ability of DP World to meet its strategic objectives.

**Key Accountabilities**
- Support the delivery of a best-in-class operational resilience function including hands-on responsibility for delivery of projects to develop and deliver effective Group-wide incident-to-crisis response and business continuity frameworks.
- Primary responsibility for driving the crisis management and emergency response programmes - providing the business with advice, support and tools to be able to complete BIAs, Plans and exercises to improve continuity capability.
- Support the delivery of resilience projects, including implementation of a Group-wide mass notification tool and incident response tool.
- Approximately 40% of role spent designing and delivering crisis management and emergency response training and exercising.
- Innovate and modernise the resilience programme using digitisation and creative tools to improve reach, delivery and engagement.
- Work with key Group stakeholders like Group People, Group Communications and Group Technology teams to ensure full coordination of resilience methodologies, principles and ways-of-working.
- Be ready to respond in the role of Crisis Coordinator if there is a live crisis.
- Other _
- Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies Perform other related duties as assigned

**Qualifications, Experience and Skills**
- Skills _
- Strong understanding of the latest resilience methodologies, including technology and cyber resilience and a proven ability to innovate in the field of resilience.
- Strong communication skills with an ability to deliver a clear message at the strategic through to the operational levels of the business.
- Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them.
- Has the proven ability to think differently, challenge industry norms and adapt quickly to evolving requirements.
- Is self-aware, anticipates problems, adapts and meets them head on.
- Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business.
- Is solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success.
- Works interatively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework.
- Is calm under pressure and can execute clear command & control measures in stressful situations.
- Essential Experience _
- Recognisable (accredited) resilience qualification (e.g. CBCI or risk management / disaster management degree).
- Demonstrable understanding of IT Disaster Recovery approaches and methodologies. Experience of delivering ITDR testing and reviews.
- Demonstrable experience successfully delivering all aspects of operational resilience programmes (including: Incident and crisis Management, Business Continuity and Emergency Response.
- Proven experience working in a resilience role within industry or professional services.
- Experience in leading budgeted resilience projects within large corporate environments.
- Ability to organise and audit work, including the collation of clear statistics over time.
- Confident to challenge traditional approaches to create and foster improvements and innovations across the programme.
- Conscious of others time, is direct and can adapt their communications style. Good understanding of information security and network security principles, theories and methodologies.

LI-BH1


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