Customer Support
6 months ago
**Education & Skill set**:
- Good understanding on various IT Networking concepts - Routing, NAT/PAT, Firewall filter rules, VLAN, DNS, IPv4, IPv6, MAC address, QoS, ACL.
- Knowledge with Routers, Switches and Access Points - Mikrotik Router OS, Sophos UTM, Fortigate, Cisco
- CCNA certification would be an advantage.
**Job description**:
- Monitor helpdesk and provide online technical solution to sort and rectify remote IT problems.
- Organise necessary spares & tools in conjunction with the service department and ensure jobs are scheduled and completed on time.
- Provide assistance to billing team and involve in payment follow-up.
- Keep track of lessons learned and share those lessons with team members.
- Good time management, communication and reporting skills are a must.
**Salary**: AED 3,000.00 - AED3,750.00 per month
**Salary**: AED3,000.00 - AED3,750.00 per month
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