Customer Support Officer

2 months ago


Dubai, United Arab Emirates FxPro Group Full time

**Join FxPro**:a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai. **FxPro **boasts a diverse workforce of over 400 employees representing 22 nationalities, making it an exciting and dynamic workplace. At **FxPro **, we see each team member as an integral part of our success story.

**Responsibilities**
- Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department
- Contacting clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile
- Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods Supporting them with completing this process and offering/suggesting alternatives
- Maintain relationships with higher value clients as needed to ensure the smooth continuation of business
- Ensure client records are kept up to date and all communication and guidance provided to clients is recorded
- Contact clients for any pending matters related to their accounts
- Anything else that the head of the department deems necessaryHandling the tickets in the live chats in the designated languages

**Requirements**:

- Bachelor’s degree in Business Administration or any related field
- Computer literacy with good command of Google apps
- Ability to work under pressure, face constant challenges, adapt to changes
- Keep pro-active position in running a businessNative Turkish with good English command

**Our Benefits**
- Competitive compensation package
- 24 days off and 15 sick leaves annually
- Corporate insurance plan
- Snacks and beverages
- Birthday certificate
- Visa/work permit support



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