Customer Support Officer

3 weeks ago

Dubai, United Arab Emirates Tickmill Full time

Are you looking for the next professional opportunity that will challenge and advance your career? Join our team now

**About Tickmill.**

Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options).

The Tickmill Group was established in 2014 and employs over 280 individuals through its offices in London, Cyprus, Estonia, South Africa and several other regional offices globally.

Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication are what makes it possible to rank among the best in the industry. Tickmill offers a competitive benefits package, hybrid work model, team-building events, and many opportunities for professional growth.

**What the job looks like?**

The** Customer Support Officer** will provide online consulting services, answer online inquiries for customers, introduce the company’s trading conditions, and promote trading products and partner cooperation. Follow up on inactive accounts and assist users in uploading relevant supporting documents provided when activating their accounts.

As the **Customer Support Officer**, you will process appropriate verification procedures according to client classifications daily; you will also be the first point of contact for existing clients and assist internally, all other departments according to their needs.

**What will you need to be able to do the job?**
- Native Korean Speaker.
- Excellent command of English language, both written and oral.
- 1-year experience in a Customer Support or Sales position in a regulated financial services company.
- Professionalism, work ethic, Self-motivation and a Team player;
- Positive can-do attitude;

**By joining us, you can expect**:

- A Unique Opportunity for a career in a global, fast-growing company.
- Attractive remuneration package based on qualifications and experience (including Discretionary Bonuses to reward exceptional performance and Loyalty Bonuses).
- Medical Insurance Scheme
- Modern and professional work environment.
- Multiple events to bond with the team and the group through Quarterly/Semestrial Team Activities for all the Company.
- Opportunities to learn and grow through our “Employee Training & Development program”.
- Birthday Half Day off

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