Customer Support/office Coordinator

3 days ago


Dubai Marina, United Arab Emirates IFLW Concept Full time

We are looking for a proactive and organized **Customer Support & Office Coordinator** to join our team. This role is integral to our operations and involves a mix of customer interaction, administrative tasks, and order fulfillment. If you are detail-oriented, customer-focused, and thrive in a dynamic environment, we’d love to hear from you

**Key Responsibilities**:

- **Customer Communication**:

- Handle customer queries regarding orders, returns, and general product questions professionally and efficiently.
- Provide updates to customers regarding order statuses, delays, or other relevant information.
- **Office Coordination**:

- Address and manage office-related queries and requirements.
- Ensure smooth day-to-day office operations, including maintaining supplies and addressing operational needs.
- **Order Fulfillment**:

- Assist with packing and shipping orders to customers, ensuring accuracy and timeliness.
- Coordinate with logistics partners to resolve shipping or delivery issues.
- **Social Media Engagement**:

- Monitor and engage with comments, messages, and reviews across social media platforms.
- Escalate any critical customer feedback or issues to the relevant team members.
- **Problem Solving**:

- Proactively identify areas of improvement in communication or processes.
- Work closely with the team to implement solutions to enhance customer experience and operational efficiency.

**Skills & Qualifications**:

- **Experience**: Prior experience in customer support or office coordination is highly preferred.
- **Communication Skills**: Excellent verbal and written communication skills in English & Arabic.
- **Organized**: Strong ability to multitask and prioritize in a fast-paced environment.
- **Customer-Focused**: Passion for providing exceptional customer service and ensuring satisfaction.
- **Problem-Solver**: Ability to think critically and resolve issues independently or escalate when necessary.

**How to Apply**:
Please send your CV and a short cover letter outlining your relevant experience and why you’re interested in this role to.

We look forward to welcoming a dedicated and enthusiastic team member to help us grow and continue delivering excellence to our customers

**Experience**:

- Customer Service: 3 years (required)

**Language**:

- Arabic (required)
- English (required)



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