Customer Support Officer

2 days ago


Dubai, United Arab Emirates Royal IHC Full time

The role:_

Vacancy: Sales Support Officer

IHC Holland LLC a multinational organization (part of Royal IHC) is looking for a Sales Support Officer. Do you have a keen eye for detail? Do you like to work in a large dynamic team? And are you not afraid to get what you need to succeed? Then read on below.

In this technical and commercial demanding role, you will be responsible for:

- the quick and excellent execution and follow up of incoming client requests, in line with operations and sales processes and service level agreements, in order to optimize the service to customers in terms of cost, speed and quality and to contribute to high customer satisfaction and retention at IHC Holland LLC with business opportunities.
- You will work closely with colleagues in the Sales department, and report to the General Manager.
- In this role you will be based full-time in Dubai, United Arab Emirates
- Your daily tasks include dealing with both internal and external stakeholders with a combination of making accurate commercial cost calculations as per IHC’s costing methods and procedures creating quotations as per the customer requirements and within IHC’s guidelines, and processing spare part requests/orders from quotation through to delivery.

To be eligible for the position of Sales Support Officer you must have:

- Bachelor’s degree
- At least three to five years of professional experience in sales support, cost calculation (or a similar function).
- Fluent in English both written and verbal and knowledge of Dutch and/ or Arabic.
- Knowledge of organizations with a global customer base.
- Experience using Microsoft Office, ERP Systems and IFS (desirable).
- Experience with structured and organized work that involves a high level of data.
- Be able to liaise with stakeholders.
- Knowledge and experience of offshore, dredging, and heavy industry (desirable).

Royal IHC offers you:

- A great opportunity to contribute to the future of the maritime industry
- Alongside a competitive salary.
- Personal development budget.
- Flexible working hours.
- Our offer:_

Royal IHC offers you a challenging job within a successful and dynamic company with a reputation for being a worldwide leader in technological innovation. In addition, we offer you a competitive salary and professional development opportunities.
- About IHC:_

Royal IHC (IHC) is the global market leader in the construction of specialized ships for wet mining and dredging activities, and an important player in the field of complex custom-built offshore ships. However, we do not stop there. For every ship, we also develop advanced equipment that is integrated seamlessly. In addition, we offer life-cycle support to our customers, which is available worldwide and for the lifetime of our products. If you look at our customer base, you will find prominent dredging companies, oil and gas conglomerates, offshore contractors and national governments. With offices worldwide, IHC has an international orientation. Today we have 3,000 colleagues working in various locations across The Netherlands and overseas.
- Interested?_

+31 (0)88-015 4444
.



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