Customer and Operations Manager

3 days ago


Dubai, United Arab Emirates Amore Flowers Full time

**Location**: Dubai, Business Bay

**Employment Type**:Full-Time

**Salary**: Competitive, based on experience (AED 8,000 - AED 12,000)

**Growth Opportunity**: Operations Director / General Manager

**About Us**:
Welcome to our modern flower shop where creativity blooms We’re passionate about crafting stunning floral arrangements and delivering memorable experiences to our customers. As a growing business, we’re looking for a talented and organized individual to join us as a Customer and Operations Manager — a role full of potential for growth and leadership.

**Why You’ll Love This Role**:

- A chance to play a central role in building and upscaling a business.
- Direct opportunities to advance to ‘Operations Director’ or ‘General Manager’ as we grow..
- A dynamic and creative work environment surrounded by beauty, flowers, and people who love what they do.
- The freedom to bring your ideas to life, improve processes, and make a real impact.

**Your Day-to-Day Responsibilities**:

- _**Customer Experience & Sales**:_Build relationships with customers, overseeing customer needs, manage orders, resolve customer complaints and ensure customer satisfaction.
-**:

- Shop Operations**:_ Oversee day-to-day operations. Comply with store opening and closing SOPs. Oversee cash transactions entry and management.
-**:

- Team Coordination**:_ Recruit, manage staff schedules, assign tasks, and lead a motivated team to deliver their best work.
-**:

- Inventory Management**:_Keep track of all products, monitor stock levels, and ensure timely reordering. (ex. monitor and manage fresh flowers wastage and ensure it is kept at minimum and ordering fresh flowers accordingly)
-**:

- Growth Initiatives**:_ Keep track of emerging market trends and analyse competitors. Identify opportunities for growth and expansion of the customer base.
-**:

- Sales and Marketing**:_ Monitor sales metrics and guide team members to achieve sales target goals. Collaborate with other departments to ensure successful achievements of business goals.

**What We’re Looking For**:

- **Experience**:_ 2+ years in managing a business, retail store, or related role, floral background is preferred.
- **Languages**:_ Russian, English
- **Customer-Centric Mindset**:_You love interacting with people, building lasting connections, and ensuring customer satisfaction.
- **Organizational Skills**:_ Strong ability to multitask, manage schedules, and oversee operations seamlessly.
- **Leadership and managerial skills**:_ You’re proactive, confident, and ready to grow into a senior management role.
- **Creativity & Adaptability**:_ Enthusiastic about flowers, sales, and contributing to a creative business environment.
- **Marketing Awareness**:_ An understanding of basic marketing strategies and how to attract customers.
- Bachelor’s degree in Business Administration, Marketing or a related field (preferred)_

**How to Apply**:
We’d love to meet you If you’re excited to take on this leadership role, please send your CV and a short note about why you’re a great fit to

Let’s grow together — beautifully

Pay: AED8,000.00 - AED12,000.00 per month

**Experience**:

- Store operations management: 2 years (required)

**Language**:

- russian (required)
- English (required)


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