Customer and Operations Manager
3 days ago
**Location**: Dubai, Business Bay
**Employment Type**:Full-Time
**Salary**: Competitive, based on experience (AED 8,000 - AED 12,000)
**Growth Opportunity**: Operations Director / General Manager
**About Us**:
Welcome to our modern flower shop where creativity blooms We’re passionate about crafting stunning floral arrangements and delivering memorable experiences to our customers. As a growing business, we’re looking for a talented and organized individual to join us as a Customer and Operations Manager — a role full of potential for growth and leadership.
**Why You’ll Love This Role**:
- A chance to play a central role in building and upscaling a business.
- Direct opportunities to advance to ‘Operations Director’ or ‘General Manager’ as we grow..
- A dynamic and creative work environment surrounded by beauty, flowers, and people who love what they do.
- The freedom to bring your ideas to life, improve processes, and make a real impact.
**Your Day-to-Day Responsibilities**:
- _**Customer Experience & Sales**:_Build relationships with customers, overseeing customer needs, manage orders, resolve customer complaints and ensure customer satisfaction.
-**:
- Shop Operations**:_ Oversee day-to-day operations. Comply with store opening and closing SOPs. Oversee cash transactions entry and management.
-**:
- Team Coordination**:_ Recruit, manage staff schedules, assign tasks, and lead a motivated team to deliver their best work.
-**:
- Inventory Management**:_Keep track of all products, monitor stock levels, and ensure timely reordering. (ex. monitor and manage fresh flowers wastage and ensure it is kept at minimum and ordering fresh flowers accordingly)
-**:
- Growth Initiatives**:_ Keep track of emerging market trends and analyse competitors. Identify opportunities for growth and expansion of the customer base.
-**:
- Sales and Marketing**:_ Monitor sales metrics and guide team members to achieve sales target goals. Collaborate with other departments to ensure successful achievements of business goals.
**What We’re Looking For**:
- **Experience**:_ 2+ years in managing a business, retail store, or related role, floral background is preferred.
- **Languages**:_ Russian, English
- **Customer-Centric Mindset**:_You love interacting with people, building lasting connections, and ensuring customer satisfaction.
- **Organizational Skills**:_ Strong ability to multitask, manage schedules, and oversee operations seamlessly.
- **Leadership and managerial skills**:_ You’re proactive, confident, and ready to grow into a senior management role.
- **Creativity & Adaptability**:_ Enthusiastic about flowers, sales, and contributing to a creative business environment.
- **Marketing Awareness**:_ An understanding of basic marketing strategies and how to attract customers.
- Bachelor’s degree in Business Administration, Marketing or a related field (preferred)_
**How to Apply**:
We’d love to meet you If you’re excited to take on this leadership role, please send your CV and a short note about why you’re a great fit to
Let’s grow together — beautifully
Pay: AED8,000.00 - AED12,000.00 per month
**Experience**:
- Store operations management: 2 years (required)
**Language**:
- russian (required)
- English (required)
-
Operation Manager
4 months ago
Dubai, United Arab Emirates Dyarco For Operations Services Full timeEnsure all operations are carried out in an appropriate, cost-effective manner - Improve operational management systems, processes, and best practices - Plan inventory and oversee materials and equipment efficiency - Handle client calls and inquiries effectively. - Formulate strategic and operational objectives for the organization. - Perform quality...
-
Transportation Network Manager
6 months ago
Dubai, United Arab Emirates Operations OO Full time**WHO WE ARE** - We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business...
-
Customs Operations Compliance Manager
2 months ago
Dubai, United Arab Emirates Aramex Full time**Purpose of the Job**: Ensure that customs compliance policies are developed, maintained, and implemented across the Aramex Network. The position is responsible to streamline customs clearance processes by maintaining close working relationship with customs operations leaders and brokers (internal and external)/stakeholders, ensuring full compliance with...
-
Hdnu Business Operations
3 months ago
Dubai, United Arab Emirates Gas Power Lean & Business Operations Full time**Job Description Summary**: Leads operationalization of the HDNU Lean & Business Operations Strategy, through prioritization and execution of Lean Initiatives and a One-Team approach that leads to business systemic transformation and evolution. Works closely with a highly cross functional team to identify inefficiencies and foster a continuous improvement...
-
Operation Manager
6 months ago
Dubai, United Arab Emirates global gold and currency corporation Full time**Responsibilities** - Oversee and manage all operational activities, including but not limited to, customer service, quality assurance, risk management, and compliance. - Handle the client meetings. - Manage and mentor team members, including sales team, digital marketing team providing feedback and guidance for professional development - Collaborate with...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates Quest Search and Selection Full timeRef: JO-2308-110936 | Negotiable | Location:Dubai, United Arab Emirates | Added:15/08/23 **Responsibilities**: - Seeking an individual who possesses a proactive and enterprising disposition, with a strong inclination towards technology (previous tech experience is preferred), and an essential requirement for a start-up mindset. - Extensive background in...
-
Operations Manager
6 months ago
Dubai, United Arab Emirates Justlife Full time**Justlife** is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky. Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai? Take over a key role as an...
-
Operational Customer Service Manager
3 weeks ago
Dubai, United Arab Emirates SKIDATA Middle East LLC Full timeSummary of Responsibilities: - **Technician Scheduling & Customer Service Management**: - Coordinate and assign technicians to meet service demands efficiently. - Ensure timely resolution of customer inquiries and concerns, maintaining a high standard of customer satisfaction. - **Service Level Agreement (SLA) Negotiations**: - Lead discussions with...
-
Operations Manager
6 months ago
Dubai, United Arab Emirates Wallace and Company Full timeJob Description: Key Responsibilities: Production Management: - Oversee the daily manufacturing operations, ensuring the production process runs smoothly and efficiently. - Monitor production schedules to meet customer demands while maintaining quality standards. - Implement and optimize production workflows and processes. Supplier Coordination: - Build...
-
Operations Manager
6 months ago
Dubai, United Arab Emirates Dream Master Entertainment and Events Full timeIt is a vibrant and dynamic circus school dedicated to nurturing creativity, physical fitness, and artistic expression. We offer a wide range of classes, workshops, and performances for students of all ages and skill levels. Our mission is to provide a safe, inclusive, and inspiring environment where individuals can explore the art of circus and develop...
-
Administrative Assistant
3 months ago
Dubai Silicon Oasis, United Arab Emirates Teckvisor's Customer Full timeAs an Executive Assistant, you will be a crucial member of our dynamic web design and marketing team, providing administrative support between team and the founder. Your role will involve managing a busy schedule, coordinating meetings, handling correspondence, and ensuring the smooth operation of the office. **Qualifications and Skills** - Strong...
-
Customs Operations Compliance Manager
1 month ago
Dubai, United Arab Emirates Talent Pal Full time**Purpose of the Job**: Ensure that customs compliance policies are developed, maintained, and implemented across the Aramex Network. The position is responsible to streamline customs clearance processes by maintaining close working relationship with customs operations leaders and brokers (internal and external)/stakeholders, ensuring full compliance with...
-
Customer Engagement Manager
3 months ago
Dubai, United Arab Emirates FIVE Hotels and Resorts Full time**An Exhilarating Opportunity** Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry. Join the FIVE Tribe - and Get Ready to Make Waves. A Driven Self-Starter, you have Excellent...
-
Sales Representative
1 month ago
Dubai, United Arab Emirates Operations OO Full time**Contract**:Permanent/Full Time **If you’ve worn a pair of glasses, we’ve already met.** We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over **150 countries** access to a global platform of high-quality vision care products (such as the Essilor...
-
Technical Sales Associate
6 months ago
Dubai, United Arab Emirates HAZ Operations Full time**About Us**: HAZ Operation is a growing provider of industrial automation solutions, specializing in conveyor & sorting systems, industrial workstations & carts, safety barriers. Our mission is to empower our clients to digitally transform their operation towards the 4IR. We pride ourselves on delivering innovative solutions that optimize efficiency,...
-
Operations Manager
6 months ago
Dubai, United Arab Emirates Dog House Pets Boarding and Daycare Full timeOperations Manager needed for a dog boarding and daycare facility. **Requirements**: - Must have at least 2 years of experience in similar position - Excellent communication skills and customer service - Must be fluent in English (spoken and written) - Must possess valid UAE Driver's License - Must have experience in Human Resource Management **Salary**:...
-
Manager Customer Strategy
2 weeks ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: The role of the Manager Customer Strategy & Retention: Operations has overall responsibility for the technical delivery and operation of all automated customer communication programs. This role is responsible for delivering the operational program delivery by leveraging the technology and data infrastructure to deliver connected and relevant...
-
Clinic Operations
6 months ago
Dubai, United Arab Emirates 720 Transform Full timeWe are hiring for a high end premium aesthetic clinic in Al Wasl area, Dubai. The clinic has got an established name in beauty aesthetic space. The group has multiple clinics in Dubai. The role is at one of their clinics in Al Wasl area. - The role is to manage the customer service at the clinic for all their clients. - Role will also be responsible for...
-
Customs Manager
3 months ago
Dubai, United Arab Emirates Kuehne+Nagel Full timeWe are looking for a Customs Manager to join our team in Dubai ** Your Role**: You will develop the customs business and manage the operations of the customs division to ensure the customs documentation process is performed in a smooth, timely, reliable, and cost-effective manner ** Your Responsibilities**: - Develop and monitor annual plans and budgets...
-
Travel and Tourism Operation Manager
3 months ago
Dubai, United Arab Emirates Menaal Travels and Tours EST Full time**Job description** **Job Title: Travel & Tourism Operations Manager** **Location**: Dubai, UAE **Salary**: Starting from 5,000 AED per month **Key Responsibilities**: - Oversee the daily operations of the travel and tourism department, ensuring efficient and effective service delivery. - Develop and implement operational strategies that enhance the...