Customer Engagement Manager
3 months ago
**An Exhilarating Opportunity**
Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.
Join the FIVE Tribe - and Get Ready to Make Waves.
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Marketing Team as a Customer Engagement Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights
**What We’re Looking For**
- A Bachelor's or Master’s Degree in Marketing or a related field is preferred.
- A proven track record of Work Experience as a Customer Engagement Manager or a similar role in a Luxury Hotel environment.
- Demonstrated proficiency in Customer Engagement Platforms (Braze) and Business Intelligence tools (Tableau or Power BI).
- Strong Business Acumen and Analytical Skills, with the ability to translate data into Actionable Marketing Strategies.
- Excellent Communication and Interpersonal Skills, leveraging strong verbal and written skills to present Complex Data Insights to non-technical Stakeholders.
- Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments.
- Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
- A hands-on attitude, fuelled by a ‘Can-Do’ Spirit.
**Key Responsibilities**
- Leverages premium Customer Engagement Platforms to design, manage, and enhance Bespoke Engagement Campaigns that align with FIVE’s Industry-Leading Standards.
- Continuously monitors and optimises Campaign Performance, driving Sensational engagement and maximising ROI on all ad spend.
- Spearheads luxury event campaigns, promoting FIVE’s Award-Winning amenities and destinations, enhancing our ‘FIVE-Star’ Customer Experience.
- Analyses Customer Data using advanced Business Intelligence tools, identifying Key Trends and crafting Actionable Insights that Elevate Marketing Strategies and Customer Touchpoints.
- Provides regular, Detailed Reports on campaign performance, Customer engagement metrics, and ROI, presenting Insights to Key Stakeholders to support Strategic Decision-Making.
- Curates personalised Customer Segmentation Strategies, delivering Highly Tailored and Effective Marketing Messages that Resonate with our Sensational Customers.
- Implements Cutting-Edge techniques to Elevate Guest Loyalty Programmes, creating Memorable and Engaging Customer Journeys at FIVE.
- Collaborates seamlessly with Marketing, Sales, and Product Teams to ensure a Cohesive and Exquisite ‘FIVE-Styled’ Customer Experience across all touchpoints, embodying our Top-Notch service standards.
**The Team**
**Sustainable Indulgence at FIVE**
FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in ‘Sustainable Indulgence’ trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework.
**An Equal Opportunity Employer**
The FIVE Tribe represents over 80 nationalities across its over 2000 ‘FIVERs.’ FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together - it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.
**About FIVE Hotels and Resorts**
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE’s award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.
Department Name
Marketing
Industry
Hospitality
Work Experience
1 - 3 years
City
Dubai
State/Province
Dubayy
-
Customer Engagement Agent
2 months ago
Dubai, United Arab Emirates KAVAK Full timeJob Information Date Opened - 10/11/2024Job Type - Full timeIndustry - AutomotiveState/Province - Dubayy (Dubai)City - DubaiZip/Postal Code - 337-1500Country - United Arab EmiratesAbout Us **Who WE are?** KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We** **work smart and make...
-
Customer Engagement Agent
6 months ago
Dubai, United Arab Emirates Property Shop Investment LLC Full time**Job title: Customer Engagement Agent** **Language - Arabic & English** **Responsibilities**: 1. Receive inbound calls including transferred sales leads from current and potential customers 2. Answering or making calls to clients addressing their needs, complaints, with products or services 3. Meet Quality Assurance Requirements and other key...
-
Client Engagement Manager
6 months ago
Dubai, United Arab Emirates Hantec Markets Full time**About Hantec Markets** We are a regulated financial broker based in London with a large global presence, with offices in 12 countries and continued expansion plans. Founded in 1990, our goal is to provide an unrivalled trading experience that demonstrates fairness and transparency in every aspect of its delivery to maintain a stable and secure environment...
-
Client Engagement Manager
5 months ago
Dubai, United Arab Emirates Hantec Markets Holdings Limited Full timeClient Engagement Manager PLEASE NOTE YOU MUST HAVE MOENGAGE EXPERIENCE* About Hantec: Having a global presence and embracing a diverse range of nationalities, our company warmly welcomes you. We take pride in our diversity, cultivating a vibrant working environment, and nurturing continuous growth. Alongside our outstanding leadership, we embrace an...
-
Engagement Manager
6 months ago
Dubai, United Arab Emirates Novasyte Full timeOverview IQVIA is the world’s leading, specialized advisor on critical business issues in the life sciences, and a leading provider of information, services and technology for the healthcare industry in 100+ countries around the world. Our Consulting teams offer end-to-end management consulting in key issues areas that include: business unit, therapy area...
-
Customer Engagement and Sales Executive Yoga Studio
6 months ago
Dubai, United Arab Emirates Humlog Full timeJoin an exciting startup in the health and wellness industry as the Full-time Customer Engagement & Sales Executive. This role is a dynamic and motivated individual with a passion for customer service, membership sales and proven managerial skills. As Consumer Engagement and Sales executive, you will report into the Studio manager and play a key role in...
-
Engagement Manager
5 months ago
Dubai, United Arab Emirates FJX Full time**Join our team and be part of a dynamic team committed to making a meaningful impact in the industries we serve.**: **Location**: Remote, MENA region preferably **Duration**: Full-Time role **Salary**:Competitive, commensurate with experience **About Us**: FJX is an IT service and consulting firm focused on digital transformation and technology to...
-
Customer Engagement Executive
5 months ago
Dubai, United Arab Emirates Real Estate Company - Dubai Full timeWe are hiring **Female - Customer Engagement Executive (Russian Speaker) **with minimum 6 Months of Real Estate experience or Outbound or Tele-sales and marketing. **What We Offer?** - Attractive Salary - Pleasing incentives in your monthly package on achieving targets - Reimbursements covered - Daily New Leads assured **What you will do?** - Dialing 150 -...
-
Customer Engagement Executive
6 months ago
Dubai, United Arab Emirates Real Estate Company - Dubai Full timeWe are hiring **Female - Customer Engagement Executive **with minimum 6 Months of Real Estate experience or Outbound or Tele-sales and marketing. **What We Offer?** - Attractive Salary - Pleasing incentives in your monthly package on achieving targets - Reimbursements covered - Daily New Leads assured **What you will do?** - Dialing 150 - 250 Calls in a...
-
Community & Engagement Manager
7 months ago
Dubai, United Arab Emirates Yaya Middle East Full timeAre you ready to join the forefront of innovation in Dubai's childcare sector? We're on the hunt for an energetic, passionate individual eager to drive change and play a pivotal role in a groundbreaking startup. This is your chance to be a foundational member of a team poised to redefine the regional childcare landscape. With us, your career trajectory has...
-
Engagement Manager
6 months ago
Dubai, United Arab Emirates IQVIA Full time**Overview**: **IQVIA is the world’s leading, specialized advisor on critical business issues in the life sciences, and a leading provider of information, services and technology for the healthcare industry in 100+ countries around the world. Our Consulting teams offer end-to-end management consulting in key issues areas that include: business unit,...
-
Sales Representative
2 weeks ago
Dubai, Dubai, United Arab Emirates Blue Iris Software Trading LLC Full timeAbout the RoleWe are seeking a highly motivated and results-driven Sales Representative to join our team. In this role, you will be responsible for engaging with potential customers, presenting our services, and closing sales.This is an excellent opportunity to drive sales growth and enhance customer relationships.Key ResponsibilitiesMake outbound calls to...
-
Engagement Manager, Google Cloud
6 months ago
Dubai, United Arab Emirates Google Full time**Minimum qualifications**: - Experience in leading consulting, Cloud transformation, AI systems development or other relevant initiatives - Experience working in a customer-facing pre-sales or tech consultancy roles in the Public Sector - Experience working with executive stakeholders for scoping, pricing, and contracting services engagements in a Cloud...
-
Employee Engagement Manager
6 months ago
Dubai, United Arab Emirates Huda Beauty Full time**Who We Are**:At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world’s fastest growing beauty brands. As a company, we are fueled by purpose and...
-
Commercial Engagement Coordinator
3 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: Support dnata Commercial & Business Development department by engaging B2B customers and internal/external stakeholders through comprehensive communication campaigns under the direction of the Manager Commercial and with the support of Group Corporate Communication, Marketing & Brand. Job Outline: - Plan - Design, plan and implement...
-
Employee Engagement Manager
7 months ago
Dubai, United Arab Emirates Al Tayer Group Full time**About Us** As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail,...
-
Sales Representative
1 month ago
Dubai, Dubai, United Arab Emirates Blue Iris Software Trading LLC Full timeSales Representative Job Description**Job Summary:**We are seeking a highly motivated and results-driven Sales Representative to join our team at Blue Iris Software Trading LLC. As a Sales Representative, you will be responsible for reaching out to potential customers, presenting our services, and closing sales.**Key Responsibilities:*** Make outbound calls...
-
Global Growth and Engagement Manager
5 months ago
Dubai, United Arab Emirates Johnson & Johnson Full time**Johnson & Johnson**: Johnson & Johnson is recruiting **Global Growth and Engagement Manager **to be located in Dubai - UAE. **Johnson and Johnson MedTech Digital is seeking a Growth & Engagement Manager to drive growth and engagement across J&J Medtech sites in the United States or EMEA. Reporting directly to the Growth & Engagement (G&E) Implementation &...
-
Officer Community Engagement
6 months ago
Dubai, United Arab Emirates Emirati Human Resources Development Council Full timeJob responsibilities for a Community Engagement Officer 1. Manage the day-to-day operations of the community engagement office, including scheduling, coordination, and administrative tasks. 2. Serve as the primary point of contact for community members, stakeholders, and external partners regarding community engagement initiatives. 3. Assist in the...
-
Lead Engagement Manager- Dubai, UAE
5 months ago
Dubai, United Arab Emirates Sprinklr Full timeSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...