Operational Customer Service Manager

3 days ago


Dubai, United Arab Emirates SKIDATA Middle East LLC Full time

Summary of Responsibilities:

- **Technician Scheduling & Customer Service Management**:

- Coordinate and assign technicians to meet service demands efficiently.
- Ensure timely resolution of customer inquiries and concerns, maintaining a high standard of customer satisfaction.
- **Service Level Agreement (SLA) Negotiations**:

- Lead discussions with clients to establish and finalize SLAs.
- Ensure agreements align with both client expectations and organizational capabilities.
- **Procurement & Inventory Oversight**:

- Manage the procurement process to ensure timely availability of required materials.
- Monitor and control inventory levels to balance cost efficiency and operational readiness.

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer service: 3 years (preferred)

License/Certification:

- Driving License (preferred)


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