Operational Customer Service Manager
3 days ago
Summary of Responsibilities:
- **Technician Scheduling & Customer Service Management**:
- Coordinate and assign technicians to meet service demands efficiently.
- Ensure timely resolution of customer inquiries and concerns, maintaining a high standard of customer satisfaction.
- **Service Level Agreement (SLA) Negotiations**:
- Lead discussions with clients to establish and finalize SLAs.
- Ensure agreements align with both client expectations and organizational capabilities.
- **Procurement & Inventory Oversight**:
- Manage the procurement process to ensure timely availability of required materials.
- Monitor and control inventory levels to balance cost efficiency and operational readiness.
**Education**:
- Bachelor's (preferred)
**Experience**:
- customer service: 3 years (preferred)
License/Certification:
- Driving License (preferred)
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