Operation Manager
6 months ago
**Responsibilities**
- Oversee and manage all operational activities, including but not limited to, customer service, quality assurance, risk management, and compliance.
- Handle the client meetings.
- Manage and mentor team members, including sales team, digital marketing team providing feedback and guidance for professional development
- Collaborate with other teams to optimize trade execution and operational efficiency
- Foster an environment of teamwork, trust, and accountability within the team
- Develop and implement strategies to improve operational efficiency, effectiveness, and profitability.
- Ensure compliance with industry regulations and company policies.
- Manage and optimize resources to meet business objectives and exceed customer expectations.
- Identify and resolve operational bottlenecks and implement solutions to enhance productivity.
- Conduct regular performance evaluations and provide coaching and mentoring to team members.
- Foster a culture of continuous improvement and employee engagement.
**Requirements**:
- Bachelor's degree in Business Administration, Finance, or a related field.
- Minimum of 5 years of experience in a similar role within the financial services industry.
- Strong knowledge of financial regulations and compliance requirements.
- Proven leadership skills and a track record of successfully managing operational teams.
- Exceptional analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and meet strict deadlines.
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