Customer Service Advisor/admin
5 months ago
We are a leading automotive service center dedicated to providing exceptional maintenance and repair services to our customers. Our team of experienced professionals ensures that every vehicle receives the highest quality care.
**Responsibilities**:
- Communicate with customers to understand their vehicle issues and provide detailed explanations of necessary repairs or maintenance.
- Liaise with the mechanic team to ensure repairs are completed on time and meet quality standards.
- Coordinate with parts suppliers to order necessary parts and ensure timely delivery.
- Prepare and explain estimates to customers, including costs and repair timelines.
- Generate and send invoices to customers for completed services.
- Provide exceptional customer service throughout the service or repair process.
- Maintain accurate records of service history and customer interactions.
- Handle customer complaints and resolve issues in a timely and professional manner.
**Qualifications**:
- High school diploma or equivalent; post-secondary education in automotive technology or related field preferred.
- Previous experience as a Service Advisor or in a similar role within the automotive industry.
- Strong knowledge of automotive car brands, tire brands, battery brands, and other related products.
- Excellent communication and interpersonal skills.
- Ability to speak fluent English; proficiency in Hindi, Tamil, or Arabic is an added bonus.
**Job Types**: Full-time, Permanent
Pay: AED2,000.00 - AED2,500.00 per month
**Experience**:
- automotive industry: 1 year (preferred)
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