Customer Service Advisor

3 weeks ago


Dubai, United Arab Emirates AFC Holidays Full time

Due our quality driven apprach we are looking for exceptional and experienced temporary Customer Support Agents to be part of the Holidays Company.

**Responsibilities**
- As a Customer Support Agent, you will be required to investigate and action enquiries, concerns and requests from customers who have already made a holiday booking via our Sales department or our website.
- To act as the first point of contact for all post reservation.
- To liaise with internal departments to ensure that the customer's query is resolved within agreed timescales.
- To attend training to maintain and develop relevant knowledge and skills.
- To undertake ad hoc admin duties as required

**Key Competencies**:

- Strong interpersonal skills (verbal and written).
- Problem solving and strong analytical skills.
- Strong customer focus.
- Listening skills.
- Organizing and Planning.
- Attention to detail.
- Fast-paced worker
- Flexible and adaptive
- Value driven
- Provides responsible leadership
- Self-motivated.
- Team player

**Skills and requirements**:

- 2-5 years of experience working in a Customer Service environment
- Excellent computer knowledge.
- Existing travel experience is a must.

**Experience**:

- Customer service: 2 years (required)

**Job Types**: Full-time, Permanent

Pay: From AED4,000.00 per month



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