Automobile - Office Admin, Customer Service &
6 months ago
Job Summary:
We are seeking to hire an Office Admin and Customer Service Rep to join our auto detailing and
customer service, managing administrative tasks, and ensuring the efficient operations of our
facility.
**Responsibilities**:
Customer Interaction:
- Meet and greet walk-in customers, directing them to the appropriate service advisor.
- Collaborate with service advisors to ensure seamless customer service.
Job Card Management:
- Create job cards in the CRM upon receiving cars/wheels, following service advisor
instructions.
- Record time spent and consumables used in each job card daily.
- Monitor schedules adherence and remind service advisor in case of time overruns
- Promptly update customers on work status and communicate any delays.
Invoicing and Accounts
- Generate invoices and receipts using Zoho Books upon completion of services.
- Share statement accounts with credit customers and follow up on payments when due.
- Handle and maintain the petty cash and share the ledger with Head office daily basis
- Record all the expenses and bills in Zoho Books
- Submit the bills to head office for reimbursement on a weekly basis
Inventory and Procurement:
- Issue consumables for ongoing jobs and works
- Coordinate with the procurement team to purchase parts, spares & consumables
required to complete the work
- Share purchase orders with Vendor and follow up pending or new inquiries
- Responsible for all inward and outward (physical movement) stock
- Responsible to carry out a weekly stock count and share the report to Head office
Other Admin Tasks:
- Ensure cleanliness and tidiness of the office and workshop all the time
- Ensure a well-maintained and a hygiene office space including office desks, pantry and
eating place, stores, storage room and other areas.
- Inform and update the HO Admin and/or HR if any repairs and maintenance related
works are required
- Address employee queries and direct them to the HR department as needed.
- Manage office supplies, pantry and cleaning items and place orders when necessary.
- Maintain and organize files, records, and documents both in physical and digital formats
**Requirements**:
- Presentable, chirpy, extrovert.
- On-Site Job, 6 days a week.
- Customer oriented, with the ability to adapt/respond to different types of characters
- Proven experience in office administration and customer service.
- Familiarity with CRM and Accounting systems, preferably Zoho CRM and Books
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy in data entry.
**Job Types**: Full-time, Permanent
**Salary**: AED2,800.00 - AED3,000.00 per month
Application Question(s):
- What is your visa status?
- Which CRM have you worked with?
- How many years of experience do you have dealing with the automobile industry?
- Mention your salary expectations.
- This job location is in A, Quoz. Are you ready to commute daily?
- Have you handled invoicing and billing?
- Have you handled Customer Service?
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