Automotive Service Advisor ' Russian Speaker '

6 months ago


Dubai, United Arab Emirates Astana - Specialized Service for Mercedes-Benz Full time

**Job Summary**:
We are seeking a highly motivated and customer-oriented Service Advisor with fluency in the **Russian** language to join our specialized mechanical garage, dedicated exclusively to Mercedes vehicles. As a Service Advisor, you will be the primary point of contact between our customers and our garage, ensuring a seamless service experience and maintaining high levels of customer satisfaction.

**Responsibilities**:
Customer Interaction:Greet customers warmly and professionally, providing a friendly and inviting atmosphere.
Listen attentively to customers' concerns and vehicle issues, demonstrating empathy and understanding.
Clearly communicate with Russian-speaking customers to ensure their needs and expectations are met.

**Vehicle Assessment**:Conduct initial inspections of Mercedes vehicles to identify issues and document the condition.
Consult with customers to understand their vehicle's history, maintenance needs, and any concerns.
Provide accurate estimates for services and repairs, explaining the recommended work and associated costs.

**Service Coordination**:Schedule appointments for service and repair work, taking into consideration technician availability and customer preferences.
Coordinate the flow of vehicles through the garage, ensuring efficient and timely service.
Maintain communication with customers throughout the service process, providing updates on progress and any additional findings.

**Technical Knowledge**:Develop a strong understanding of Mercedes vehicles, their systems, and common maintenance and repair procedures.
Consult with technicians and mechanics to ensure accurate information is relayed to customers.

**Documentation and Administration**:Maintain accurate records of customer interactions, service orders, and vehicle history.
Process invoices and payments, ensuring transparency and accuracy in billing.

**Customer Education**:Educate customers on Mercedes maintenance best practices and answer any questions they may have about their vehicles.
Provide information on warranty coverage and service plans offered by the garage.

**Customer Satisfaction**:Follow up with customers after service to ensure their satisfaction and address any concerns or issues.
Seek feedback to continuously improve the quality of service offered.

**Requirements**:

- Fluent in Russian and English (written and spoken).
- Previous experience as a Service Advisor in an automotive garage or dealership, preferably specializing in Mercedes vehicles.
- Strong customer service and communication skills.
- Knowledge of Mercedes vehicle models, systems, and maintenance procedures.
- Excellent organizational and multitasking abilities.
- Computer proficiency for record keeping and communication.
- Ability to work in a fast-paced and team-oriented environment.
- Strong problem-solving skills and attention to detail.

If you are a **Russian-speaking** automotive enthusiast with a passion for Mercedes vehicles and providing exceptional customer service, we invite you to join our team and contribute to our specialized garage's success.

**Salary**: From AED5,000.00 per month

**Experience**:

- Service advisor: 5 years (preferred)

**Language**:

- russian,english (preferred)


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