Head of Onboarding
2 weeks ago
About Our Workplace
At Saxo Bank, our team is driven by a commitment to excellence and thrives in a dynamic and inclusive workplace. We believe in fostering a positive work environment founded on professionalism and integrity, where open communication and continuous learning are encouraged. If you appreciate teamwork, value diversity, and are committed to the highest workplace standards, Saxo Dubai is the perfect place for you. Here, you can build a rewarding career, grow both personally and professionally, and enjoy a work-life balance that is rarely found elsewhere.
About The Role
This will be a combined role where the incumbent will be responsible for the whole local client experience in Journey 3 (Onboarding) and Journey 8 (Client Renewals), both digital and non-digital and is reporting to the Local Head of Mission Control.
Responsibilities
Journey 3 (Onboarding)- Single point of contact, communication and information sharing global to local and local to global for Journey 3-
- Identify, prioritize and execute on client journey enhancements both implementing global roll outs and tasks and locally identified enhancements- Ensure that local journeys/flows are always up to date in terms of global AML/Compliance guidelines and requirements as well as local AML/Compliance in close collaboration with local Compliance and relevant HQ stakeholders- Assist as local PM/coordinator to bridge potential gaps between global IA/Compliance recommendations and local requirements/local knowledge around AML/KYC practices- Provide input, contribute and sign off business requirements, UAT and translations for local flows when changes are implemented-
- Ensure that all client communication/content in always on and ad-hoc flows for leads and ANF clients is client friendly, up to date and aligned with local standards and requirements (timing, channel, content) and that it is constantly improved based on client feedback and other relevant information- Run local optimization meetings and keep a prioritized list of initiatives to work on with HQ and other stakeholders. Ensure to align local priorities with global capacity by proactively aligning with global J3 owner. Ensure alignment and proactive communication with HQ on same.- Present qualified ideas for improvement at OB/ODD forum- Use global/local Acquisition call for escalations- Actively collaborate with Institutional & Other Local Journey Owners to ensure nothing drops between chairs
Journey 8 (Client Renewals)- Single point of contact for communication and information sharing global to local and local to global for Journey 8- Identify, prioritize and execute on client journey enhancements both implementing global roll outs and tasks and locally identified enhancements- Provide input, contribute and sign off business requirements, UAT and translations for local flows when changes are implemented- Present qualified ideas for improvement and escalations in global/local ODD call.- Run local optimization meetings and keep a prioritized list of initiatives to work on with HQ and other stakeholders. Ensure to align local priorities with global capacity by proactively aligning with global J8 owner. Ensure alignment and proactive communication with HQ on same.- Actively collaborate with Institutional & Other Local Journey Owners to ensure nothing drops between chairsEnsure that all client communication/content in always on and ad-hoc flows for clients in ODD process is client friendly, up to date and aligned with local standards and requirements (timing, channel, content) and that it is constantly improved based on client feedback and other relevant information-
- Compliance related work- Ensure that local journeys/flows are always up to date in terms of global AML/Compliance guidelines and requirements as well as local AML/Compliance in close collaboration with local Compliance and relevant HQ stakeholders- Assist as local PM/coordinator to bridge potential gaps between global IA/Compliance recommendations and local requirements/local knowledge around AML/KYC practices
We get curious people invested in the world
When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo - no matter which role you take on.
You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.
We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.
When you bring passion, curiosity, drive
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