Head Barista
7 months ago
The Head Barista of the cafe essentially runs the day to day operations of the coffee shop. It’s the Head Barista’s job to keep things moving smoothly on shift, ensure staff are up to speed on training, deliver the best service possible to customers, and maintain strong relationships with management and suppliers.
If you’ve worked as a Barista already, this is an excellent progression as the next step in your career in hospitality. As a Head Barista, you will have significantly more responsibilities than the Junior Baristas that you are in charge of. Your main responsibilities will be:
- Greeting customers and delivering excellent customer service.
- Preparing coffees and other beverages to a high standard of taste and quality.
- Making recommendations to customers and answering any questions.
- Coordinate orders for Junior Baristas and waiters to ensure a smooth customer experience.
- Manage orders for stock and coffee supplies.
- Maintain and clean coffee machines. Organise service where needed.
- Train and set standards for Junior Baristas and Wait Staff.
- Monitor and maintain hygiene and cleaning standards.
- Liaise with coffee roasters and management to ensure the smooth running of operations and delivery of quality products.
Your aim is to ensure your team is working as efficiently as possible and provide an excellent experience for your customers. Whilst this sounds like a lot, this is an exciting opportunity for you to excel as a leader and nurture a strong team.
- Administer purchasing and receiving procedures.
- Analyse beverage business.
- Analyse service quality and customer satisfaction.
- Conduct staff performance assessment process.
- Contribute to innovation process within own scope of work in the business unit.
- Develop and motivate team members through capability development.
- Facilitate compliance with legislative and regulatory requirements.
- Foster service innovation.
- Identify and establish internal and external stakeholder relationships.
- Implement loss/risk prevention.
- Lead team to implement change.
- Manage and implement business continuity plans.
- Manage compliance with food and beverage hygiene policies and procedures.
- Manage cost and quality controls.
- Manage crisis situations.
- Manage customer service.
- Manage food and beverage operations.
- Manage site/outlet and equipment maintenance.
- Manage training.
- Participate in dispute resolution.
- Experience as a Barista. This way you can perform the role comfortably, whilst training others and overseeing day to day operations.
- A passion for coffee and customer service.
- A team player.
- Strong communication skills.
- Stakeholder and relationship management.
- Multi-tasking, time management and organisational skills.
- Confidence to train new members of staff.
- Creativity and problem solving skills.
- Leadership skills.
**Job Types**: Full-time, Contract, Permanent
Contract length: 24 months
**Salary**: Up to AED5,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Senior Barista /Head barista: 5 years (required)
- Head Barista: 1 year (required)
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