Merchant Executive
4 days ago
We are currently looking for a Merchant Executive for one of our subsidiary companies in the e-commerce domain.
**Key Responsibilities**:
**1. New Merchant Acquisition & Onboarding**:
- Develop and maintain a pipeline of potential merchants under the direction of the Category Manager.
- Support new merchants in registering on the platform, including profile and store creation.
- Provide training and platform orientation for new merchants in collaboration with the Category Manager.
- Assist with the creation and setup of new merchant stores or micro-sites on the platform
**2. Product Assortment Management**:
- Collate assortment files from new merchants and hand them off to the Content team for completion and upload to the platform.
- Regularly coordinate with merchants to ensure accurate and timely updates for prices and stock levels.
- Monitor and review merchant price and stock updates to optimize the frequency and accuracy of changes.
**3. Category Management & Buying Support**:
- Conduct competitor benchmarking for pricing and assortment to support category strategy.
- Assist in the selection and onboarding of key products or ranges aligned with platform trends and consumer demand.
- Collaborate with the Category Manager to plan promotional activities and campaigns for new merchants and product ranges.
- Analyze sales performance data to identify gaps, opportunities, and actionable insights for category growth.
**4. Operational Coordination**:
- Coordinate with internal teams (e.g., Content, Logistics, and Operations) to resolve merchant-related issues efficiently.
- Ensure seamless execution of price and stock updates, especially for new ranges or promotions managed manually by Dubai Store.
- Act as the first point of contact for new merchants, addressing queries and escalating issues where needed.
**5. Process Optimization**:
- Identify areas for improvement in merchant onboarding and support processes, providing recommendations for optimization.
- Maintain and update onboarding and training materials to reflect the latest platform features and best practices.
**6. Reporting and Analysis**:
- Generate regular reports on merchant performance, stock accuracy, and pricing effectiveness.
- Support the Category Manager with data insights and recommendations for enhancing category strategies.
**Requirements**:
- Bachelor's degree in Business, Marketing, or a related field.
- 3-5 years of experience in account management or sales, preferably in the finance or retail sector.
- Strong negotiation and communication skills.
- Ability to build long-lasting relationships with clients.
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