Head of Cx

6 months ago


Dubai, United Arab Emirates Ipsos Zrt. Full time

***

**BUSINESS DEVELOPMENT
- Design and implement the CX sector strategy ensuring financial performance delivered in line with budget requirements
- Lead and drive new business development; entire sales cycle from opportunity identification and prospecting to deal close
- Lead, design, coordinate and deliver winning proposals (responding to RFIs/RFQs/RFPs) and pitches
- Ensure that programs are costed and priced accurately and appropriately
- Create supportive relationships with relevant colleagues (including technical/implementation and research/client service teams), ensuring all delivering to clients’ business objectives In association with relevant colleagues, build strong, mutually beneficial relationships with platform partners.**CLIENT RELATIONSHIP
- Taking overall ownership for managing and developing client accounts and relationships.
- Taking overall ownership and works extensively with others on proposal/pitching process, including design & pricing of research, solution for existing clients. At every level, ensure that CX is maintaining, building and developing its key accounts.- Cultivate outstanding client relationships with business leaders, to establish trusted advisor status and uncover new budget opportunities, by demonstrating leadership, adding strategic value and connecting on a personal level Consulting with clients to address business/CX challenges and lead the delivery of CX advisory services to address these challenges and deliver a Return on our Clients’ CX Investment (ROCXI)**PROJECT MANAGEMENT
- Taking overall responsibility for the successful management of research projects, ensuring projects are delivered, on-time, on
- cost, to the client’s satisfaction.
- Taking overall responsibility for cross-functional teams.
- Taking responsibility for ensuring quality standards are adhered to, and project briefings & review meetings are completed.
- For significant Projects, lead/support the project team to design and deliver the project through to final output and resolve any major issues
- Ensure ongoing Projects deliver value and are activated within our clients’ businesses Support development and delivery of CX Thought Leadership and Marcomms plans, including likes of contributing Thought Leadership articles, presenting at internal and external events and similar**PEOPLE AND LEADERSHIP MANAGEMENT
- Ensuring to follow Ipsos strategy and corporate objectives and responsible for the team managed to follow Ipsos strategy and corporate objectives.
- Encouraging innovation and implementation of solutions in order to increase the efficiency of the team.
- To delegate efficiently to responsible team (clarifications of roles, of task, deadlines, set Up KPIs) in order to contribute to increase the overall efficiency of the project.
- Promoting and sharing of knowledge and development of job skills via: General trainings, providing on-the-job coaching, giving constructive direct feedback; Delegating effectively and Empowering / providing support as necessary.
- Treating others with respect at all times.
- Advanced technical skill and knowledge on all related business unit focus, and specialist in at least two areas of expertise.
- Leadership, management and development of team; empowering and motivating team members to deliver at their best.
- Contribute as a senior leader in the Customer Experience team, supporting Global Service Line Leader to drive the overall success of the business.
- Create a high-performance culture. Develop an entrepreneurial and ideas-focused environment.**FINANCE, P&L AND ADMINISTRATIVE
- Support to achieve targeted P&L.
- For his/her own projects, delivering financial targets including TO, GM%: and OPBBGC.
- Controlling GM as per the forecast DC and ensure a proactive follow up of all DC and invoices, responsible to follow up on payment from clients.
- Ensuring all jobs are accurate (end date, forecast GM) and ensuring a follow up of GM. Controlling GM as per the forecast DC and ensure a proactive follow up of all DC and invoices, responsible to follow up on payment from clients.
- Ensuring all jobs are accurate (end date, forecast GM) and ensuring a follow up of GM. Taking responsibility on general administrative (timesheets) and HR compliance on personal and team level.**QUALIFICATIONS AND SKILLS:
- Relevant Degree in Marketing/Business/Arts
- Minimum 10 years’ professional experience, with strong evidence of success with building and leading teams
- Quantitative Research experience is essential
- New business development, including identifying strategic opportunities in major accounts and closing complex CX research, advisory and technology solution sales
- Client relationship management, including at C-suite
- Deep knowledge and understanding of Customer Experience, VoC/EFM technology landscape and Automotive/Tech & Telco sector
- Demonstrates substantial functional competence and broad knowledge of the CX industry.
- Ambitious/driven
- Passion for CX
-



  • Dubai, United Arab Emirates VML Full time

    **Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...


  • Dubai, United Arab Emirates General Motors Full time

    **Job Description**: Are you ready to be at the forefront of revolutionizing the customer experience? The **CX Transformation Manager **has a unique opportunity to shape the future of customer interactions by supporting the development and implementation of customer experience strategies across multiple channels. The position provides the capacity to drive...

  • Marketing Project

    6 months ago


    Dubai, United Arab Emirates Talent Pal Full time

    **Job Purpose**: The purpose of the Marketing Project Manager is to act as a flexible and experienced resource available to the CIGNA MEA Marketing Team in Dubai in order to provide additional capacity, leadership and support for significant marketing projects. The aim is to build a collaborative working relationship with the other Marketing team leaders to...

  • Head Barista

    7 months ago


    Dubai, United Arab Emirates Group of restaurant Full time

    The Head Barista of the cafe essentially runs the day to day operations of the coffee shop. It’s the Head Barista’s job to keep things moving smoothly on shift, ensure staff are up to speed on training, deliver the best service possible to customers, and maintain strong relationships with management and suppliers. If you’ve worked as a Barista...

  • Head Baker

    6 months ago


    Dubai, United Arab Emirates Group of restaurant Full time

    Reports to Executive Head Chef **Job Summary**: As the Head Baker, you will play a key role in ensuring the high-quality production of bakery goods while leading a team of bakers. You will be responsible for the preparation, baking, and presentation of a wide range of delicious baked items. Your expertise and leadership will be crucial in maintaining our...

  • Head Pastry Chef

    6 months ago


    Dubai, United Arab Emirates Group of restaurant Full time

    **Experience**: - Head Pastry: 2 years (required) - Pastry: 6 years (required) **Location**: - Dubai (required)

  • Fp&a Analyst

    6 months ago


    Dubai, United Arab Emirates Property Finder Full time

    Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey. The company is one of the largest technology start-ups in the region and...

  • Head of Investment

    3 months ago


    Dubai, United Arab Emirates Meer Group of Investments Full time

    Job Description: Head of Investment Location - Dubai,UAE Role Overview - The Head of Investment is responsible for securing and managing investment funds from various sources, including banks, institutions, angel investors, grants, and high-net-worth individuals. This role requires a deep understanding of financial markets, investment strategies, and...

  • Head Baker

    6 months ago


    Dubai, United Arab Emirates Group of restaurant Full time

    Reports to Executive Head Chef **Job Summary**: As the Head Baker, you will play a key role in ensuring the high-quality production of bakery goods while leading a team of bakers. You will be responsible for the preparation, baking, and presentation of a wide range of delicious baked items. Your expertise and leadership will be crucial in maintaining our...

  • Executive Head Chef

    6 months ago


    Dubai, United Arab Emirates Group of restaurant Full time

    **About us** We are professional, agile and professional. Our work environment includes: - Modern office setting - Food provided - Growth opportunities - Wellness programs **Duties**: - Oversee all aspects of the kitchen operation, including food production, menu planning, and food safety. - Manage and train kitchen staff, ensuring high-quality...

  • Head of Product

    6 months ago


    Dubai, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...

  • Head of Product

    6 months ago


    Dubai, United Arab Emirates Property Finder Full time

    Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey. The company is one of the largest technology start-ups in the region and...


  • Dubai, United Arab Emirates Property Finder Full time

    Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey. The company is one of the largest technology start-ups in the region and...

  • Head Receptionist

    6 months ago


    Dubai, United Arab Emirates HOUSE OF ENSPA Full time

    The Spa HEAD Receptionist is responsible for greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. **Duties and Responsibilities**: - Properly open and close spa each day according to...

  • Head of Product

    7 months ago


    Dubai, United Arab Emirates Talent Pal Full time

    Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey. The company is one of the largest technology start-ups in the region and...


  • Dubai, United Arab Emirates School of Research Science Full time

    As the Head of Security, you will be responsible for developing, implementing, and managing comprehensive security strategies and programs to protect the company's physical locations, digital infrastructure, employees, and other key assets. **Key responsibilities include**: - Assessing security risks and threats, and developing mitigation plans - Designing...

  • Project Head

    1 month ago


    Dubai, United Arab Emirates Meer Group of Investments Full time

    Job Title: Project Head (Car Advisor) Experience - 4+Years Location - Dubai, UAE Key Responsibilities: Strategic Leadership: Develop and implement the overall business strategy for the used car marketplace, aligning with the company’s vision and growth targets. Lead and manage the executive team, setting clear objectives and ensuring collaboration...

  • Head of Sales

    6 months ago


    Dubai, United Arab Emirates GREENERATION ADVANCED GROWING OF BEVERAGE CROPS LLC Full time

    **We are Greeneration, **a technology-driven company that supplies greenery and edible flowers to hotels and restaurants in the UAE. Our first vertical hydroponic farm is located in DIC. **We are seeking** a dynamic Sales and Marketing Head to lead our sales and marketing teams. This pivotal role is responsible for strategizing and executing sales and...

  • Head Florist

    6 months ago


    Dubai, United Arab Emirates Kingdom of Roses Full time

    **Florist - preferably Filippino** Looking for well experienced professional florist who knows current trend and updates. **Requirements**: - Advanced knowledge of fresh flowers and design technique. - Customer service skills. - Flexibility, punctuality, teamwork and Cleanliness. - Designing creative and trendy floral arrangements. please contact**:zero...


  • Dubai, United Arab Emirates Talent Pal Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...