Head of Cx

4 days ago

Dubai, United Arab Emirates Ipsos Zrt. Full time

***

**BUSINESS DEVELOPMENT
- Design and implement the CX sector strategy ensuring financial performance delivered in line with budget requirements
- Lead and drive new business development; entire sales cycle from opportunity identification and prospecting to deal close
- Lead, design, coordinate and deliver winning proposals (responding to RFIs/RFQs/RFPs) and pitches
- Ensure that programs are costed and priced accurately and appropriately
- Create supportive relationships with relevant colleagues (including technical/implementation and research/client service teams), ensuring all delivering to clients’ business objectives In association with relevant colleagues, build strong, mutually beneficial relationships with platform partners.**CLIENT RELATIONSHIP
- Taking overall ownership for managing and developing client accounts and relationships.
- Taking overall ownership and works extensively with others on proposal/pitching process, including design & pricing of research, solution for existing clients. At every level, ensure that CX is maintaining, building and developing its key accounts.- Cultivate outstanding client relationships with business leaders, to establish trusted advisor status and uncover new budget opportunities, by demonstrating leadership, adding strategic value and connecting on a personal level Consulting with clients to address business/CX challenges and lead the delivery of CX advisory services to address these challenges and deliver a Return on our Clients’ CX Investment (ROCXI)**PROJECT MANAGEMENT
- Taking overall responsibility for the successful management of research projects, ensuring projects are delivered, on-time, on
- cost, to the client’s satisfaction.
- Taking overall responsibility for cross-functional teams.
- Taking responsibility for ensuring quality standards are adhered to, and project briefings & review meetings are completed.
- For significant Projects, lead/support the project team to design and deliver the project through to final output and resolve any major issues
- Ensure ongoing Projects deliver value and are activated within our clients’ businesses Support development and delivery of CX Thought Leadership and Marcomms plans, including likes of contributing Thought Leadership articles, presenting at internal and external events and similar**PEOPLE AND LEADERSHIP MANAGEMENT
- Ensuring to follow Ipsos strategy and corporate objectives and responsible for the team managed to follow Ipsos strategy and corporate objectives.
- Encouraging innovation and implementation of solutions in order to increase the efficiency of the team.
- To delegate efficiently to responsible team (clarifications of roles, of task, deadlines, set Up KPIs) in order to contribute to increase the overall efficiency of the project.
- Promoting and sharing of knowledge and development of job skills via: General trainings, providing on-the-job coaching, giving constructive direct feedback; Delegating effectively and Empowering / providing support as necessary.
- Treating others with respect at all times.
- Advanced technical skill and knowledge on all related business unit focus, and specialist in at least two areas of expertise.
- Leadership, management and development of team; empowering and motivating team members to deliver at their best.
- Contribute as a senior leader in the Customer Experience team, supporting Global Service Line Leader to drive the overall success of the business.
- Create a high-performance culture. Develop an entrepreneurial and ideas-focused environment.**FINANCE, P&L AND ADMINISTRATIVE
- Support to achieve targeted P&L.
- For his/her own projects, delivering financial targets including TO, GM%: and OPBBGC.
- Controlling GM as per the forecast DC and ensure a proactive follow up of all DC and invoices, responsible to follow up on payment from clients.
- Ensuring all jobs are accurate (end date, forecast GM) and ensuring a follow up of GM. Controlling GM as per the forecast DC and ensure a proactive follow up of all DC and invoices, responsible to follow up on payment from clients.
- Ensuring all jobs are accurate (end date, forecast GM) and ensuring a follow up of GM. Taking responsibility on general administrative (timesheets) and HR compliance on personal and team level.**QUALIFICATIONS AND SKILLS:
- Relevant Degree in Marketing/Business/Arts
- Minimum 10 years’ professional experience, with strong evidence of success with building and leading teams
- Quantitative Research experience is essential
- New business development, including identifying strategic opportunities in major accounts and closing complex CX research, advisory and technology solution sales
- Client relationship management, including at C-suite
- Deep knowledge and understanding of Customer Experience, VoC/EFM technology landscape and Automotive/Tech & Telco sector
- Demonstrates substantial functional competence and broad knowledge of the CX industry.
- Ambitious/driven
- Passion for CX
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