Customer Care Executive
6 months ago
**Full job description**
As a Customer Care Executive at Al Asayel Health & Safety, you will play a crucial role in ensuring our clients receive the highest level of service and support. You will be responsible for establishing and maintaining positive relationships with our clients, addressing their needs, resolving inquiries, and ensuring their overall satisfaction.
**Key Responsibilities**:
- Interact with clients in a professional and courteous manner to understand and address their inquiries, concerns, and requests.
- Maintain a thorough knowledge of Al Asayel Health & Safety products and services to effectively assist clients.
- Collaborate with other teams within the company to resolve client issues and escalate complex problems when necessary.
- Ensure client satisfaction by actively seeking feedback, tracking client interactions, and following up on service requests.
- Manage and maintain client records, including contact details, inquiries, and resolutions in our CRM system.
- Promote and educate clients on additional products or services that may benefit them.
- Contribute to the continuous improvement of customer care processes and procedures.
- Stay updated on industry trends and best practices in customer service to enhance service quality.
**Qualifications**:
- Any Degree
- Proven experience in a customer service or client-facing role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain patient and composed while dealing with challenging situations.
- Ability to work in a fast-paced and dynamic environment.
- A customer-focused and empathetic approach to addressing client needs.
Location: Dubai
**Salary**: AED2,500.00 - AED3,500.00 per month
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