Customer Care Executive
2 months ago
At Trustbend Packers & Movers, we pride ourselves on delivering exceptional moving and logistics services to our clients. We are looking for a Customer Care Executive in Dubai who is passionate about providing outstanding support and addressing customer needs with professionalism and empathy. If you thrive in a dynamic environment and are committed to customer satisfaction, we would love to have you join our team.
**Key Responsibilities**:
- **Client Support**: Serve as the primary point of contact for clients, handling inquiries, booking requests, and providing information about our services.
- **Issue Resolution**: Address customer concerns promptly and professionally, ensuring timely resolution and maintaining client satisfaction.
- **Service Coordination**: Collaborate with operations and logistics teams to ensure smooth execution of scheduled moves, keeping clients informed of any updates or changes.
- **Documentation and Reporting**: Maintain accurate records of client interactions, feedback, and any reported issues, submitting regular reports to the management team.
- **Upselling and Cross-Selling**: Identify opportunities to suggest additional services that may benefit the client, enhancing customer satisfaction while supporting business growth.
- **Customer Relationship Management**: Build strong relationships with clients to encourage repeat business and referrals, reinforcing our reputation for reliable and friendly service.
**Requirements**:
- **Experience in Customer Service**: Previous experience in customer care, preferably within the logistics or moving industry.
- **Excellent Communication Skills**: Fluent in English, with strong verbal and written communication skills. Proficiency in additional languages is a plus.
- **Problem-Solving Skills**: Ability to handle complaints and resolve issues effectively, maintaining a calm and friendly demeanor under pressure.
- **Organizational Skills**: Strong ability to multitask, prioritize, and manage time efficiently.
- **Proficiency in CRM Software**: Familiarity with CRM systems and Microsoft Office Suite to log interactions and manage client information.
- **Client-Focused Attitude**: A passion for helping clients and a commitment to delivering exceptional customer service.
Join Trustbend Packers & Movers in Dubai as a Customer Care Executive and play a vital role in ensuring our clients have a seamless and stress-free moving experience. Your dedication to excellent customer support will be instrumental in building lasting client relationships and upholding our commitment to quality service.
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