Customer Care Executive
9 months ago
Noorka Logistics, a dynamic and rapidly growing logistics company based in Dubai, is dedicated to providing innovative solutions for our clients. We are currently seeking a skilled and customer-focused **Customer Care Executive** to join our team and contribute to the seamless operation of our services.
**Responsibilities**:
- **Issue Resolution**: Investigate and resolve customer issues related to shipments, deliveries, billing, and other logistics-related matters.
- **Order Tracking**: Assist customers in tracking their orders, updating them on shipment status, and addressing any delays or discrepancies.
- **Documentation**: Maintain accurate records of customer interactions, transactions, and feedback. Prepare necessary documentation for internal and external communication.
- **Collaboration**: Work closely with other departments (such as operations, sales, and finance) to ensure smooth coordination and efficient problem-solving.
- **Quality Assurance**: Monitor service quality, identify areas for improvement, and implement corrective actions to enhance customer experience.
**Requirements**:
- **Excellent Communication Skills**: Clear and effective communication in English (additional languages are a plus).
- **Empathy and Patience**: Ability to empathize with customers, listen actively, and handle challenging situations with patience.
- **Problem-Solving Skills**: Analytical mindset to identify root causes and propose solutions.
- **Attention to Detail**: Accuracy in recording information and following processes.
- **Customer-Centric Approach**: Passion for delivering exceptional service and building strong client relationships.
**Qualifications**:
- Bachelor’s degree in Business Administration, Logistics, or a related field (preferred but not mandatory).
- Prior experience in customer service, logistics, or supply chain management is advantageous.
**Why Join Noorka Logistics?**:
At Noorka Logistics, we offer exciting opportunities for professional growth within the logistics industry. Our commitment to excellence, innovation, and employee development ensures a fulfilling career journey. Join our dynamic team and contribute meaningfully to optimizing supply chains and making a global impact.
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